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megazord911's avatar
megazord911
New member | Level 2
6 years ago

dropbox app only uploads the pictures when I open the app

With my huawei y9 2019 running on android 8.1.0 my dropbox app only uploads the pictures when I open the app
Mobile
Sync
upload
  • Walter's avatar
    Walter
    6 years ago

    Hi ianbian; I'm sorry to hear you're having this issue too.

    Could you check if you have 'Battery optimization' set to on for our mobile app via your mobile's settings? To do this: 

    1. From a Home screen, navigate: Apps > Settings > Battery. 

    2. If not available, swipe up or down to access apps screen then navigate: Settings > Device Care > Battery 

    3. Tap Battery Usage (next to Estimated battery life).

    4. From the 'Battery usage since last full charge' section, tap one one the options (Screen, Call standby, etc.).   Options will vary based on device usage: 

    • Tap Optimize battery usage.
    • Tap the Dropdown menu (at the top) then tap All.
    • If preferred, tap the app switch(es) to turn this off for our mobile app.

    Let me know if this does the trick for you please!

ianbian's avatar
ianbian
Explorer | Level 4

I'm having the same problem with my Samsung Galaxy S9. Dropbox is only uploading photos when I open the app. This is the case whether or not the phone is plugged in. I currently have it set to do background uploading when the battery level is greater than 35%.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hi ianbian; I'm sorry to hear you're having this issue too.

Could you check if you have 'Battery optimization' set to on for our mobile app via your mobile's settings? To do this: 

1. From a Home screen, navigate: Apps > Settings > Battery. 

2. If not available, swipe up or down to access apps screen then navigate: Settings > Device Care > Battery 

3. Tap Battery Usage (next to Estimated battery life).

4. From the 'Battery usage since last full charge' section, tap one one the options (Screen, Call standby, etc.).   Options will vary based on device usage: 

  • Tap Optimize battery usage.
  • Tap the Dropdown menu (at the top) then tap All.
  • If preferred, tap the app switch(es) to turn this off for our mobile app.

Let me know if this does the trick for you please!

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