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Forum Discussion
Dropbox app doesn’t open directly when opening links from Messenger
I am experiencing the same issue as the one listed below which doesn’t seem to have a resolution (and I couldn’t add my comments there). When I click a Dropbox link in Facebook Messenger it gives me...
Hi! My name is Harry. I'm an engineer working on Web Previews. We're responsible for shared links, so getting shared links sent on Messenger to open in the Dropbox app is part of our purview. I recently published a fix that should make links shared on Messenger and Instagram open in the Dropbox app instead of the mobile website. The fix is working for us internally.
Are you still seeing this issue? Have you tried creating a new shared link, sending that on Messenger, and then opening that link? We found that some shared links generated before the fix was published don't work due to the way Facebook saves metadata about the link.
Hannah
Dropbox Staff
Dropbox StaffHey CaptainHowie, thanks for posting in our Community!
This is indeed a strange situation.
If you're not on a free Basic account or have less than 3 devices linked to your account, can you try uninstalling the Dropbox app, restarting the device and then reinstalling it, to see if that helps?
Let me know what happens!
This is indeed a strange situation.
If you're not on a free Basic account or have less than 3 devices linked to your account, can you try uninstalling the Dropbox app, restarting the device and then reinstalling it, to see if that helps?
Let me know what happens!
- Hi there
Thanks for your response. Your comment suggested deleting and reinstalling if I wasn’t on a basic account or had less than 3 devices. Unfortunately neither of these apply as I AM on a basic account and DO have 3 devices connected to my account. Please advise suggested next steps. Thanks- HannahThanks for the update.
I'm afraid uninstalling and reinstalling is a very important troubleshooting step.
If you have 3 devices you're fine to do it! The problem would be if you had more than 3, as 3 is the limit for free accounts.
Let me know how it goes.- I’ve had this same issue for years, and have told every photographer/producer my band uses to please not use Dropbox for the same situation. So annoying. Uninstalling the app and reinstalling worked for me today. So thank you for the advice here. Hopefully the issue doesn’t creep back in as I’ve uninstalled and reinstalled again before.
