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Forum Discussion
Dropbox app android won't upload till app is opened
Hello,
With my samsung S9 running on android 8.0.0 my dropbox app only uploads the pictures when I open the app.
Before it was uploading always.
Sorry to hear this persists Paul.
This actually may be related to a feature on newer Samsung OS versions called App Optimization. It is designed to freeze applications that are deemed to be untouched by the user and may interfere with some background services. You may find this setting by:
- Go to your system (not our app's ) settings.
- Tap on Battery (found under System category)
- Find App optimization section and tap on detail
- Find Dropbox in the list and tap on it
- Change the option to "Disabled for"
- Your system should no longer freeze Dropbox now.
Let me know what you find please.
- Waiter's answer here is correct for most instances of this issue. However, for many/most Samsung phones, you need to go through the "Device Maintenace" category to find battery and and other optimization settings. I figured this might be useful information for those not very familiar with Samsungs Android settings, or those whom do not enjoy trawling through settings, looking for the right one.
- I did find it. But thanks anyway.
- Walter
Dropbox Staff
Hey there Paul ( Paul K.11) - how are you today?
It sounds like you the issue you are experiencing my be due to a setting in your Dropbox app. To ensure that everything is optimally configured can you please follow these steps and let me know what you find? On Android:
- Open the Dropbox app
- Tap the menu
- Tap Settings
- Then under Camera uploads tap 'When to upload'
- Check it is not set to 'Only while phone is charging'
If this does not resolve this issue please let me know Paul. Thanks!
PS: Also make sure you're running our latest version of the app ( currently 108.2.2 for Android users).
Hello Walter,
Thanks for your quick reply!
This setting is set to higher then 10% of battery.
And the strange thing is I just have to open the app and then is starts uploading.
To me it looks like the power saving from samsung is killing the app. But I disabled this on my phone, but without succes.
The app version installed is 106.2.2, this is the last version I can find.
- Walter
Sorry to hear this persists Paul.
This actually may be related to a feature on newer Samsung OS versions called App Optimization. It is designed to freeze applications that are deemed to be untouched by the user and may interfere with some background services. You may find this setting by:
- Go to your system (not our app's ) settings.
- Tap on Battery (found under System category)
- Find App optimization section and tap on detail
- Find Dropbox in the list and tap on it
- Change the option to "Disabled for"
- Your system should no longer freeze Dropbox now.
Let me know what you find please.
