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Forum Discussion

bobv's avatar
bobv
Explorer | Level 4
4 years ago

Dropbox and Parallels

My Mac (iOS 10.12.6) is running Parallels (v15.1.4) so I have a Virtual Machine of Windows 10 Home.   I have Dropbox installed and it shows like this on my Mac: but it shows on the PC side...
Desktop
Space and storage
Sync
bobv's avatar
bobv
Explorer | Level 4

Thanks for your response.

 

On the PC side, the system tray icon says "Dropbox 111.4.472" and "Up to date".

 

On the Mac side, the menu bar icon says "Dropbox 111.4.472", "uploading 100 files..." and "Downloading 5,192 files..."  Several hours later these number have not changed. (!)

 

-Bob

Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
4 years ago

For the Mac side, can you try these steps to fix any incorrect file permissions that could be causing the stuck sync?

 

Also, before switching between the setups, I would recommend always checking that the desktop app is showing "up to date", to make sure everything is synced.

  • bobv's avatar
    bobv
    Explorer | Level 4
    4 years ago

    Thanks for your response.

     

    >> 5.  While holding the Option/Alt key, click "Fix Permissions".

    >> If the syncing is still stuck after allowing a short time for the changes to take affect,

    >> please follow through the steps again and choose "Fix hardlinks"

     

    I don't have "Fix Permissions" or "Fix hardlinks" options on that tab.  The only buttons that I have are <Sign Out> and <Add team account>.

     

    -Bob

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago

      Have you made sure that you're holding down the 'Option/Alt' key when on your account's tab in the app's preferences, Bob?

      • bobv's avatar
        bobv
        Explorer | Level 4
        4 years ago

        Yes, holding down the Option/Alt key does not have any effect on what is visible on the Accounts tab.  

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