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montgojd's avatar
montgojd
New member | Level 2
2 years ago

drop box sync problem after upgrading

My drop box app will not sync with my home computer. I upgraded and it still has not performed as it
Desktop
Dropbox Basic
Sync
  • silverface's avatar
    silverface
    2 years ago

    Hi,

    no, nothing changed as just checking didn't solve the problem.

    FYI: I solved the problem now by updating my OS to Ventura 13.1, because I had to go on working. This meant spending money for other software that needed to be updated for that step, but obviously this dropbox update isn't compatible with Mac OS 12.6 - you should make a disclaimer!

    All the best,

    silverface

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

HI montgojd, my colleague was asking for a screenshot showing the Dropbox folder in Finder, which if the move was performed successfully should be under the Locations section on the left.

 

Could you click on the Dropbox folder and then provide a screenshot showing this page, while hiding any personal info?

  • silverface's avatar
    silverface
    Helpful | Level 6
    2 years ago

    Hi,

     

    here it is...

     

     

    Thanks and all the best,

     

    silverface

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