You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Desktop App stuck on "Updating Dropbox account..." after 10/14 Update was Pushed Out
Hello,
I logged on this morning to find that my desktop app (Windows 10) for Dropbox is stuck on "Updating Dropbox Account..." and won't budge. I even attempted to re-install Dropbox, and that ...
rodneyseverson , that's not always the case. When you save files to your local Dropbox folder and the client doesn't sync, your files never reach the Dropbox servers. As this can, and do happen, and users are not warned about it you are lost.
For the users I had to remove and reinstall Dropbox for, I used Everything (free search application by Voidtools) to search through the local Dropbox folder for anything modified recently, saved the files to the user's desktop, removed/reinstalled Dropbox, then re-added those files to Dropbox.
Why even bother with a dropbox client if you have to manually manage the sync process? To force a totally pointless reorganization on customers account resulting in data loss is really not in Dropbox favour and I am sure that is why the cancelled it.
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!
You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!
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Get support and advice from the Dropbox Community.","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/"},"Rank:rank:43":{"__typename":"Rank","id":"rank:43","position":26,"name":"Helpful | Level 6","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:1757693":{"__typename":"User","id":"user:1757693","uid":1757693,"login":"abelke","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-12.svg"},"rank":{"__ref":"Rank:rank:43"},"email":"","messagesCount":4,"biography":null,"topicsCount":1,"kudosReceivedCount":3,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-10-16T08:01:49.101-07:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"followersCount":null,"solutionsCount":1,"messagesCount:{\"solution\":{\"eq\":true},\"topicId\":{\"eq\":\"message:721784\"}}":4,"kudosGivenCount:{\"solution\":{\"eq\":true},\"topicId\":{\"eq\":\"message:721784\"}}":0,"kudosReceivedCount:{\"solution\":{\"eq\":true},\"topicId\":{\"eq\":\"message:721784\"}}":3,"ssoId":null,"solutionsCount:{\"solution\":{\"eq\":true},\"topicId\":{\"eq\":\"message:721784\"}}":1,"entityType":"USER","eventPath":"community:mxpez29397/user:1757693"},"ForumTopicMessage:message:721784":{"__typename":"ForumTopicMessage","uid":721784,"subject":"Desktop App stuck on \"Updating Dropbox account...\" after 10/14 Update was Pushed Out","id":"message:721784","revisionNum":2,"repliesCount":30,"author":{"__ref":"User:user:1757693"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001014"},"conversation":{"__ref":"Conversation:conversation:721784"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:721784"},"body@stripHtml({\"truncateLength\":200})":" Hello, \n \n I logged on this morning to find that my desktop app (Windows 10) for Dropbox is stuck on \"Updating Dropbox Account...\" and won't budge. I even attempted to re-install Dropbox, and that ...","body@stringLength":"895","rawBody":"
Hello,
\n
\n
I logged on this morning to find that my desktop app (Windows 10) for Dropbox is stuck on \"Updating Dropbox Account...\" and won't budge. I even attempted to re-install Dropbox, and that didn't work. Can someone help me with this, please?
\n
\n
Thanks,
\n
Aimee
\n
\n
screenshot of message from windows app
","kudosSumWeight":2,"postTime":"2023-10-16T08:10:57.891-07:00","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjQuMTF8Mi4xfG98MjV8X05WX3wx","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS03MjE3ODQtNDEyOTZpQjEzMDY0NkU2NDkwNkJGQw?revision=2\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wx","node":{"__typename":"Tag","id":"tag:desktop","text":"desktop","time":"2020-01-27T05:59:16.968-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wy","node":{"__typename":"Tag","id":"tag:sync","text":"sync","time":"2021-10-06T07:45:18.620-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wz","node":{"__typename":"Tag","id":"tag:Windows","text":"Windows","time":"2022-02-07T09:39:13.851-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:721784_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":13922},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:721784":{"__typename":"Conversation","id":"conversation:721784","solved":true,"topic":{"__ref":"ForumTopicMessage:message:721784"},"lastPostingActivityTime":"2023-11-18T10:46:19.477-08:00","lastPostTime":"2023-11-18T10:46:19.477-08:00","unreadReplyCount":30,"isSubscribed":false},"ModerationData:moderation_data:721784":{"__typename":"ModerationData","id":"moderation_data:721784","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS03MjE3ODQtNDEyOTZpQjEzMDY0NkU2NDkwNkJGQw?revision=2\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS03MjE3ODQtNDEyOTZpQjEzMDY0NkU2NDkwNkJGQw?revision=2","title":"Screenshot 2023-10-16 110821.jpg","associationType":"BODY","width":327,"height":57,"altText":null},"Revision:revision:721784_2":{"__typename":"Revision","id":"revision:721784_2","lastEditTime":"2023-10-16T09:32:28.616-07:00"},"ForumReplyMessage:message:730285":{"__typename":"ForumReplyMessage","id":"message:730285","conversation":{"__ref":"Conversation:conversation:721784"},"author":{"__ref":"User:user:1757783"},"revisionNum":1,"uid":730285,"depth":18,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"subject":"Re: Desktop App stuck on \"Updating Dropbox account...\" after 10/14 Update was Pushed Out","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:730285"},"parent":{"__ref":"ForumReplyMessage:message:727957"},"body":"
Good point!
For the users I had to remove and reinstall Dropbox for, I used Everything (free search application by Voidtools) to search through the local Dropbox folder for anything modified recently, saved the files to the user's desktop, removed/reinstalled Dropbox, then re-added those files to Dropbox.
Tedious for sure, but minimized data loss.
","body@stringLength":"406","rawBody":"
Good point!
For the users I had to remove and reinstall Dropbox for, I used Everything (free search application by Voidtools) to search through the local Dropbox folder for anything modified recently, saved the files to the user's desktop, removed/reinstalled Dropbox, then re-added those files to Dropbox.
Tedious for sure, but minimized data loss.
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Hi Hannah,
I decided to try rodneyseverson workaround and do an uninstall/reinstall of Dropbox, and that seemed to work.
I'd rather not have taken this solution because deleting and re-downloading over 700 GB of assets isn't ideal, but I couldn't wait any longer at work.
Thanks anyway for your help. Please remember this when sending out new patches of Dropbox in the future.
Thanks,
Aimee
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Wanted to follow along and chime in that at our org we are seeing the same thing. In addition we are also seeing partial selective sync, files not syncing when the user is given access/shared a new folder. Uninstalling dropbox using the complete uninstall method works for a day or two and then the client runs into another folder of file that does not sync completely.
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Wanted to follow along and chime in that at our org we are seeing the same thing. In addition we are also seeing partial selective sync, files not syncing when the user is given access/shared a new folder. Uninstalling dropbox using the complete uninstall method works for a day or two and then the client runs into another folder of file that does not sync completely.
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This is really bad, now users are actually loosing data because Dropbox have deiced on a pointless update of the whole filesystem no one ever asked about. This should be voluntary and not mandatory.
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This is really bad, now users are actually loosing data because Dropbox have deiced on a pointless update of the whole filesystem no one ever asked about. This should be voluntary and not mandatory.
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No one should be losing any files. This is just a clunky rollout that doesn't feel like improved anything and isn't sufficiently documented or supported by Dropbox.
If anything is missing from your computer, just check Dropbox.com--your files should still be there.
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No one should be losing any files. This is just a clunky rollout that doesn't feel like improved anything and isn't sufficiently documented or supported by Dropbox.
If anything is missing from your computer, just check Dropbox.com--your files should still be there.
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rodneyseverson , that's not always the case. When you save files to your local Dropbox folder and the client doesn't sync, your files never reach the Dropbox servers. As this can, and do happen, and users are not warned about it you are lost.
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, that's not always the case. When you save files to your local Dropbox folder and the client doesn't sync, your files never reach the Dropbox servers. As this can, and do happen, and users are not warned about it you are lost.
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Why even bother with a dropbox client if you have to manually manage the sync process? To force a totally pointless reorganization on customers account resulting in data loss is really not in Dropbox favour and I am sure that is why the cancelled it.
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