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Kiw21's avatar
Kiw21
Explorer | Level 3
2 years ago

Desktop app stuck on "starting"

My DB app is stuck on starting and never gets out of that loop so nothing is synched. I've been using this device for years and everything was fine until recently, but I don't recall changing any set...
desktop
Error Messages
sync
  • Walter's avatar
    Walter
    2 years ago

    Have you tried rebooting your computer and router or using another network Kiw21?

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi there Kiw21, sorry to hear about this.

 

Could you please clarify your computer's OS version for us?

 

Also,  have you ensured that this is not caused by a security software like an antivirus, firewall or a VPN/proxy setting?

 

Any additional information is more than welcome!

  • Kiw21's avatar
    Kiw21
    Explorer | Level 3
    2 years ago

    Thanks for your quick reply! It's Mac Ventura 13.3.1 (a)

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Did you check for any security programs like the ones I mentioned too Kiw21?

       

      Could you maybe send us a screenshot of the app's exact status as shown in your menu bar at the moment? 

      • Kiw21's avatar
        Kiw21
        Explorer | Level 3
        2 years ago

         Can you see this? 

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