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Contoured_TL's avatar
Contoured_TL
Helpful | Level 6
8 months ago

Desktop App - Selective Sync not showing all folders

We have a lot of files on our company Dropbox account.  So much that we absolutely can't have our entire library indexed let alone synced.  For this reason, the 'Selective Sync' tool in the desktop a...
Desktop
dropbox business
Sync
  • Megan's avatar
    Megan
    8 months ago

    Hey everyone! 

     

    I got an update, that everything is now resolved. 

     

    Feel free to check this on your end, and let us know if you face any issues. Thank you!

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Thanks for the ticket number, Contoured_TL, I just replied to you on that email thread, so we'll continue working on this together.

mesch's avatar
mesch
Helpful | Level 6
8 months ago

I am having a similar issue. All of a sudden  my selective sync window on Mac is not displaying all of the online dropbox folders. Dropbox > Preferences > Sync > Select Folders

 

Dropbox.com shows proper updating so Dropbox is correctly working back and forth with my Mac. The iPhone app shows correct updating of my files. The issue is with the missing folders in the Mac "selective sync" window. I've reinstalled, unlinked, relinked, indexed all files, synched again etc. "Your files are up to date". As soon as I make a change or add a new file to a folder it isn't reflected in the selective sync window (but it does show up properly on dropbox.com) so I cannot sync and remove it from my computer. Recently updated my Mac OS to 14.4

 

I've spent hours troubleshooting and can't find a solution. This is greatly impacting my workflow and I'm close to switching to another cloud based system.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Hey mesch - thanks for your report. 

     

    I just wanted to mention that our team is aware of this issue and working on a fix at the moment.

     

    We'll let you know more as soon as we have an update.

    • mesch's avatar
      mesch
      Helpful | Level 6
      8 months ago

      Thank you! That is great to know it's not just me. Can you possibly respond when it is fixed? Or do you have a time estimate?

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        While we don't have an ETA to share at the moment, we'll make sure to keep you posted mesch 

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