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Forum Discussion

Raffa_hello's avatar
Raffa_hello
Explorer | Level 4
4 years ago

DB doesn't see the external hard drive on Mac

Hallo everybody.  I'd like to try the new "Back up an external hard drive to Dropbox" feature, which I understand was added in August 2021, because I would like to synchronize on DB some files that...
Computer Backup
Desktop
Dropbox Basic
Sync
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
You can also check the Dropbox desktop application, under the Backups tab, to see if the checkbox is disabled to hide all the external drive notifications. 
Raffa_hello's avatar
Raffa_hello
Explorer | Level 4
4 years ago
Hi Jay,
no, the checkbox is not checked, so notifications are active.
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Thanks, let me know how it goes with another external drive. This can include USB sticks if those are easier to locate.
    • Raffa_hello's avatar
      Raffa_hello
      Explorer | Level 4
      4 years ago

      Hallo.

      I tried to connect an hard drive and a USB stick, both formatted as MacOS Extended (journaled) but neither of them is detected by DB (while Google Drive detects them).

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

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