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Forum Discussion

Raffa_hello's avatar
Raffa_hello
Explorer | Level 4
4 years ago

DB doesn't see the external hard drive on Mac

Hallo everybody.  I'd like to try the new "Back up an external hard drive to Dropbox" feature, which I understand was added in August 2021, because I would like to synchronize on DB some files that...
Computer Backup
Desktop
Dropbox Basic
Sync
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Hi there Raffa_hello, thanks for joining us!

Can you please try quitting the app from the Dropbox icon in your menu bar and then relaunching it again from your applications folder, to see if that helps?

Keep me posted!

 
  • Raffa_hello's avatar
    Raffa_hello
    Explorer | Level 4
    4 years ago
    Hallo Hannah, thank you for your reply: I've already tried closing and reopening the app from the menu. Not only that, I uninstalled the app and re-downloaded it from DB's site. After reinstalling it nothing has changed from before. 😞

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