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SparksofEmber's avatar
SparksofEmber
Explorer | Level 4
2 years ago

Creating new folders boots me to the main Dropbox area

I'm having an annoying glitch where every time I make a folder, it makes the folder but immediately boots me out to the main Dropbox area. Then I have to navigate back to where I was working. Is this...
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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Thanks for giving that a go, SparksofEmber. 

 

Can you take one extra step and try this via an incognito window on your browser instead? 

 

If the issue persists, I'd like you to send me a screenshot of the error you're receiving, as well as one more showing the newly-created folder.

SparksofEmber's avatar
SparksofEmber
Explorer | Level 4
2 years ago

It still happened. Screenshot attached. The first one shows the Testing folder I made. The second one shows the message I see after I create a new folder and it immediately jumps me out.

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey SparksofEmber, sorry to jump in here, but would it be OK if we reached out via email to have a further look internally at this point? 

    • SparksofEmber's avatar
      SparksofEmber
      Explorer | Level 4
      2 years ago

      Certainly, thank you.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        You're all set, SparksofEmber! Please reply back to my email, when you get the chance. 

         

        Thanks.

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