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Forum Discussion
Could not add a shared folder to Dropbox
My daughter sent me an invitation to add and edit a folder that she created in her Dropbox account. When I try to accept the invitation, I receive an error message that says "Could not add to Dropbox...
Jay
Dropbox Staff
Dropbox StaffHi sargamites, thanks for bringing this to our attention.
How large is the shared folder you're trying to add?
Do you have enough quota to add it to your account?
This will help me to assist further!
- Hi Jay! Thanks for reaching out.
The shared folder is 121.3 MB.
My account shows 5.5 GB free space.
Mike- Jay
Could you try switching browsers to see if this helps?
Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
- Jay,
I've been using Google Chrome Android for years and it has always worked. Others are using the same browser and have not had problems sharing folders. I guess it's possible it's Chrome but if it was, wouldn't Dropbox be getting a huge influx of support requests from the millions of Chrome Android users?
I tried incognito mode, clearing the browser cache, restarting the browser, and power cycling the device, but still getting the error...
