We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

NOCU's avatar
NOCU
Helpful | Level 7
3 years ago

copied link from 'copy dropbox link - menu' doesn't paste anymore.

when i right click a file. a dropbox pulldown menu opens. after clicking 'copy dropbox link' i should be able to share the link after pasting it. but, it stays empty.    i work with a mac an trie...
Desktop
Share
Shared Links
  • Walter's avatar
    Walter
    3 years ago

    Oh, I see now. So your shared links were banned and that's why you couldn't generate a shared link through the desktop app as well NOCU - this makes sense now. 

     

    In any case, I'm glad to hear it's sorted now and thank you for your feedback as well.

     

    Let me know if you have anything else to ask or add. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey NOCU, sorry to hear you're having issues with this. 

 

Can you please let me know if this happens with a specific file or if it's affecting all of the files you've stored in your Dropbox folder?

 

What's the desktop app's status and version as shown in your menu bar?

 

Any additional information is more than welcome!

NOCU's avatar
NOCU
Helpful | Level 7
3 years ago

HI Walter,

 

Thanks for getting back with me!

In the meantime i opened chat support + continued via mail.

 

To answer your questions:

 

It affects everything i got on DropBox.

the status is: Idle

- 3,1 TB used out of 4 TB
- no notifications, alerts, sync problems

- everything is synced / nothing pending

- Dropbox version V158.3.4525

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Thanks for the additional information NOCU - much appreciated!

     

    It seems that you're running a beta version of the desktop app. 

     

    If it's not too much of a hassle could you try installing the latest, stable version from this page and let us know if this persists? 

     

    Just make sure to toggle off the 'early releases' from your account's settings online first. 

     

    You can also let us know your ticket's ID in order to look it up in our system. 

    • NOCU's avatar
      NOCU
      Helpful | Level 7
      3 years ago

      Thanks for thinking with me Walter!

       

      The issue is solved in the meantime.

       

      It seemed that i've been exceeded the traffic bandwidth limit of 400GB for a day.

      Sounds a bit much to me. But well, i have no other idea why i was blocked from sharing links that got lifted exact 24 hours later.

       

      The thing i'm probably most annoyed about, is that i didn't get any notification of this when it happened and was completely left in the dark about it all.

      no email, no notification bell or pop up in the Dropbox App etc, nothing. Pretty blunt to do to a customer if you'd ask me.

      I get the limit now. But if this can happen, it really would make sense to have some sort of indication that the bandwidth is about to exceed. So you can act on it before it happens. Because now, i wasn't able to meet a couple of deadlines. As you don't easily find a solution for a file-review action by just sharing a link after the render is done and then normally shoot on to the next project. You're just kicked out of your flow for 24 hours.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Oh, I see now. So your shared links were banned and that's why you couldn't generate a shared link through the desktop app as well NOCU - this makes sense now. 

         

        In any case, I'm glad to hear it's sorted now and thank you for your feedback as well.

         

        Let me know if you have anything else to ask or add. 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!