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Forum Discussion

Ted G.'s avatar
Ted G.
Collaborator | Level 8
6 years ago

Can't Drag Files to Dropbox Folder in Catalina

Hello, In catalina I am no longer able to drag files in finder into the dropbox folder.  The selected object just sort of springs back into place and will not enter the Dropbox folder.  
Mac
sync
bionic_beats's avatar
bionic_beats
New member | Level 2
6 years ago

Hi exact same issue here. 

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    Hey bionic_beats, thanks for the nudge! 
     
    Would it be okay if I reached out to you on the email address connected to your Community profile? If you confirm, I’ll create a ticket on our system & continue this discussion from where we left off here. 
     
    Keep me posted on how you'd wish to proceed in your next message.
     
    Thanks again! 
    • Purejava's avatar
      Purejava
      Explorer | Level 3
      6 years ago

      Hi everyone,

      for me, the following solved the issue:

      - open mac system preferences > users > login items > uncheck "Dropbox" to not load it on startup

      - logout from your mac

      - login again to your mac

      - open activity monitor on your mac > end the Dropbox process

      - uninstall Dropbox App using eg AppCleaner

      - open the Terminal

      - navigate to the folder that contains the Dropbox folder

      - delete the Dropbox folder with "rm -rf Dropbox"

      - Download the Dropbox offline installer

      - install Dropbox (you'll be asked to re-connect your Dropbox)

      - open mac system preferences > users > login items > check "Dropbox" to load it on startup

      Kind regards

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