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I have a trouble of dropbox syncing on macOS 10.15 Catalina.When I restart my macbook pro, dropbox starts syncing all the time and it shows all my files in dropbox is syncing.The syncing may take a long long time，and when I restart my MBP，it starts over again and again and again.This problem starts with the beta version of macOS 10.15 to the stable version released 2 days ago.I have tried to pause the syncing or reinstall the dropbox application,but the problem never resolved.Please HELP！Thanks.
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I have a trouble of dropbox syncing on macOS 10.15 Catalina.When I restart my macbook pro, dropbox starts syncing all the time and it shows all my files in dropbox is syncing.The syncing may take a long long time，and when I restart my MBP，it starts over again and again and again.This problem starts with the beta version of macOS 10.15 to the stable version released 2 days ago.I have tried to pause the syncing or reinstall the dropbox application,but the problem never resolved.Please HELP！Thanks.
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Hello care4rei.
\nThanks for raising this thread. Welcome to Dropbox Community!
\nPlease let me know if you reinstalled after your OS went stable and also the amount of files you are syncing and your Internet speed.
\nYou can try a speed test. - http://www.speedtest.net
\nAlso try speeding it up taking the steps offered here: https://help.dropbox.com/installs-integrations/sync-uploads/faster-sync
Thank you!
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2019-10-10T02:04:56.234-07:00","lastPublishTime":"2019-10-10T02:04:56.234-07:00","metrics":{"__typename":"MessageMetrics","views":8192},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:370405/message:370409","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDUyOjF8aW50LDM3MDQxMSwzNzA0MTE","node":{"__ref":"ForumReplyMessage:message:370411"}}]},"customFields":[],"editFrozen":false,"body@stringLength":"1227","rawBody":"Hello
Thanks for raising this thread. Welcome to Dropbox Community!
\nPlease let me know if you reinstalled after your OS went stable and also the amount of files you are syncing and your Internet speed.
\nYou can try a speed test. - http://www.speedtest.net
\nAlso try speeding it up taking the steps offered here: https://help.dropbox.com/installs-integrations/sync-uploads/faster-sync
Thank you!
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:370409_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:370411":{"__typename":"ModerationData","id":"moderation_data:370411","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:370411":{"__typename":"ForumReplyMessage","uid":370411,"id":"message:370411","revisionNum":1,"author":{"__ref":"User:user:1217266"},"readOnly":true,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:370409"},"conversation":{"__ref":"Conversation:conversation:370405"},"subject":"Re: Syncing issue on macOS 10.15 Catalina","moderationData":{"__ref":"ModerationData:moderation_data:370411"},"body":"My network bandwidth is 300Mbps.All the applications over intenet work fine except dropbox.And the dropbox on the other PC runs Windows 10 on the same nework works fine too.The problem starts with the macOS 10.15 Catalina.Dropbox works fine in my MBP on macOS 10.14 and before.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2019-10-10T02:16:30.602-07:00","lastPublishTime":"2019-10-10T02:16:30.602-07:00","metrics":{"__typename":"MessageMetrics","views":8186},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:370405/message:370411","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDUyOjF8aW50LDM3MDQyNCwzNzA0MjQ","node":{"__ref":"ForumReplyMessage:message:370424"}}]},"customFields":[],"editFrozen":false,"body@stringLength":"284","rawBody":"My network bandwidth is 300Mbps.All the applications over intenet work fine except dropbox.And the dropbox on the other PC runs Windows 10 on the same nework works fine too.The problem starts with the macOS 10.15 Catalina.Dropbox works fine in my MBP on macOS 10.14 and before.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:370411_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:370424":{"__typename":"ModerationData","id":"moderation_data:370424","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:370424":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:369136"},"id":"message:370424","revisionNum":1,"uid":370424,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:370411"},"conversation":{"__ref":"Conversation:conversation:370405"},"subject":"Re: Syncing issue on macOS 10.15 Catalina","moderationData":{"__ref":"ModerationData:moderation_data:370424"},"body":"I will be glad to investigate this further. Syncing difficulties can occur on all Operating systems and versions. It will be very helpful for us to take a look into device details, so I can send you an email to do this if you wish.
\nHowever, I would like to go through the basic troubleshooting steps here before we do that. Bear with me, I have a few more things to confirm with you. :smile_cat:
\nPlease feel free to ask questions if you need guidance to confirm the above.
\nThanks for the additional info.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2019-10-10T03:27:20.029-07:00","lastPublishTime":"2019-10-10T03:27:20.029-07:00","metrics":{"__typename":"MessageMetrics","views":8175},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:370405/message:370424","customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"867","rawBody":"I will be glad to investigate this further. Syncing difficulties can occur on all Operating systems and versions. It will be very helpful for us to take a look into device details, so I can send you an email to do this if you wish.
\nHowever, I would like to go through the basic troubleshooting steps here before we do that. Bear with me, I have a few more things to confirm with you. :smile_cat:
\nPlease feel free to ask questions if you need guidance to confirm the above.
\nThanks for the additional info.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:370424_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:1217714":{"__typename":"User","id":"user:1217714","uid":1217714,"login":"Zbig","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-10-10T23:44:51.055-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:45"},"entityType":"USER","eventPath":"community:mxpez29397/user:1217714"},"ModerationData:moderation_data:370663":{"__typename":"ModerationData","id":"moderation_data:370663","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:1218279":{"__typename":"User","id":"user:1218279","uid":1218279,"login":"OBOFR","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-10-12T09:31:45.761-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:47"},"entityType":"USER","eventPath":"community:mxpez29397/user:1218279"},"ForumReplyMessage:message:370663":{"__typename":"ForumReplyMessage","uid":370663,"id":"message:370663","revisionNum":1,"author":{"__ref":"User:user:1217714"},"readOnly":true,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumTopicMessage:message:370405"},"conversation":{"__ref":"Conversation:conversation:370405"},"subject":"Re: Syncing issue on macOS 10.15 Catalina","moderationData":{"__ref":"ModerationData:moderation_data:370663"},"body":"Exactly the same here!
After all night of syncing ca. 160 000 files it started syncing them again when I restarted my MacBook Air.
Polish version of Dropbox.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"167","kudosSumWeight":0,"postTime":"2019-10-10T23:44:48.517-07:00","lastPublishTime":"2019-10-10T23:44:48.517-07:00","metrics":{"__typename":"MessageMetrics","views":8102},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:370405/message:370663","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDUyOjF8aW50LDM3MDk2NCwzNzA5NjQ","node":{"__ref":"ForumReplyMessage:message:370964"}}]},"customFields":[],"editFrozen":false,"body@stringLength":"182","rawBody":"Exactly the same here!
After all night of syncing ca. 160 000 files it started syncing them again when I restarted my MacBook Air.
Polish version of Dropbox.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:370663_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:370964":{"__typename":"ModerationData","id":"moderation_data:370964","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:370964":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1218279"},"id":"message:370964","revisionNum":1,"uid":370964,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:370663"},"conversation":{"__ref":"Conversation:conversation:370405"},"subject":"Re: Syncing issue on macOS 10.15 Catalina","moderationData":{"__ref":"ModerationData:moderation_data:370964"},"body":"Hi,
I confirm it too, since the Catalina upgrade I have the same issue
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"73","kudosSumWeight":0,"repliesCount":0,"postTime":"2019-10-12T09:32:49.281-07:00","lastPublishTime":"2019-10-12T09:32:49.281-07:00","metrics":{"__typename":"MessageMetrics","views":8057},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:370405/message:370964","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"readOnly":true,"editFrozen":false,"body@stringLength":"83","rawBody":"Hi,
I confirm it too, since the Catalina upgrade I have the same issue
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:370964_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:371037":{"__typename":"ModerationData","id":"moderation_data:371037","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:371037":{"__typename":"ForumReplyMessage","uid":371037,"id":"message:371037","revisionNum":1,"author":{"__ref":"User:user:1217266"},"readOnly":true,"repliesCount":21,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumTopicMessage:message:370405"},"conversation":{"__ref":"Conversation:conversation:370405"},"subject":"Re: Syncing issue on macOS 10.15 Catalina","moderationData":{"__ref":"ModerationData:moderation_data:371037"},"body":"I just resolved the problem by reinstall macos catalina.I'm disappointed with the official Dropbox support,many people here have the same problem,but they didn't offer any helpful solution.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"189","kudosSumWeight":0,"postTime":"2019-10-12T21:49:56.187-07:00","lastPublishTime":"2019-10-12T21:49:56.187-07:00","metrics":{"__typename":"MessageMetrics","views":8045},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:370405/message:371037","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDUyOjF8aW50LDM3MTIxMCwzNzEyMTA","node":{"__ref":"ForumReplyMessage:message:371210"}}]},"editFrozen":false,"body@stringLength":"189","rawBody":"I just resolved the problem by reinstall macos catalina.I'm disappointed with the official Dropbox support,many people here have the same problem,but they didn't offer any helpful solution.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:371037_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:371210":{"__typename":"ModerationData","id":"moderation_data:371210","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:371210":{"__typename":"ForumReplyMessage","uid":371210,"id":"message:371210","revisionNum":2,"author":{"__ref":"User:user:369136"},"readOnly":true,"repliesCount":20,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:371037"},"conversation":{"__ref":"Conversation:conversation:370405"},"subject":"Re: Syncing issue on macOS 10.15 Catalina","moderationData":{"__ref":"ModerationData:moderation_data:371210"},"body":"\nSyncing is a process that can fail due to various reasons. It would be great to provide more details so that I can identify the cause of the issue and understand if you are all facing the same.
\nIf the issue described is the same for all, we can offer one solution, but if not I will be happy to troubleshoot with all of you. Please get back to me with additional information.
\n![\"woman](\"https://paper.dropboxstatic.com/static/img/ace/emoji/1f575-2640.png?version=3.1.2\" "\\"woman")
Thank you!
\nP.S. care4rei thanks for letting us know how you solved this and your feedback.![\"folded](\"https://paper.dropboxstatic.com/static/img/ace/emoji/1f64f.png?version=3.1.2\" "\\"folded")
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Hello everyone
Syncing is a process that can fail due to various reasons. It would be great to provide more details so that I can identify the cause of the issue and understand if you are all facing the same.
\nIf the issue described is the same for all, we can offer one solution, but if not I will be happy to troubleshoot with all of you. Please get back to me with additional information.
\n
Thank you!
\nP.S.
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After the latest system update everything works fine - without any action from my side.
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Syncing issue on macOS 10.15 Catalina","moderationData":{"__ref":"ModerationData:moderation_data:376762"},"body":"