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Forum Discussion

care4rei's avatar
care4rei
Explorer | Level 3
6 years ago

Syncing issue on macOS 10.15 Catalina

I have a trouble of dropbox syncing on macOS 10.15 Catalina.When I restart my macbook pro, dropbox starts syncing all the time and it shows all my files in dropbox is syncing.The syncing may take a long long time，and when I restart my MBP，it starts over again and again and again.This problem starts with the beta version of macOS 10.15 to the stable version released 2 days ago.I have tried to pause the syncing or reinstall the dropbox application,but the problem never resolved.Please HELP！Thanks.

 

Desktop
Mac
Sync
  • Jane's avatar
    Jane
    6 years ago
    Hey J-Sync, thanks for staying in touch here! 
     
    As a follow-up step, I’d recommend unlinking & relinking your account on your Mac once, since it recreates the local database. Can you let me know if you’ve already done that? 
     
    You could also check out the steps below. Please note that it is very important to follow these steps specifically as failure to do so may result in other issues:
     
    #1. Make sure the Dropbox desktop application is running & click on the Dropbox icon in your menu bar. → Then click next to your profile picture in the Notifications panel. 
    #2. Select 'Preferences' & then navigate on the 'Account' tab.
    #3. Hold down the 'Option/Alt' key. 
    #4. Click on the 'Fix Permissions' button (make sure you're still holding down the 'Option/Alt' key. 
    #5. You may be prompted for your a username and password, this is your computer login credentials, not your Dropbox account ones. 
     
    Once you get a chance to have a look at my pointers, please keep me updated on the results!
    • care4rei's avatar
      care4rei
      Explorer | Level 3
      6 years ago

      My network bandwidth is 300Mbps.All the applications over intenet work fine except dropbox.And the dropbox on the other PC runs Windows 10 on the same nework works fine too.The problem starts with the macOS 10.15 Catalina.Dropbox works fine in my MBP on macOS 10.14 and before.

      • Fiona's avatar
        Fiona
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        I will be glad to investigate this further. Syncing difficulties can occur on all Operating systems and versions. It will be very helpful for us to take a look into device details, so I can send you an email to do this if you wish. 

        However, I would like to go through the basic troubleshooting steps here before we do that. Bear with me, I have a few more things to confirm with you. :smile_cat:

        • Please confirm your application bandwidth settings.
        • Please confirm the size of the files you are syncing. 
        • Is this the first sync for this device?
        • Let me know if by any chance you have created symlinks to your Dropbox files to sync them with another app. 

        Please feel free to ask questions if you need guidance to confirm the above. 

        Thanks for the additional info.

  • Zbig's avatar
    Zbig
    Explorer | Level 4
    6 years ago

    Exactly the same here! 

    After all night of syncing ca. 160 000 files it started syncing them again when I restarted my MacBook Air.

    Polish version of Dropbox.

    • OBOFR's avatar
      OBOFR
      New member | Level 2
      6 years ago

      Hi,

      I confirm it too, since the Catalina upgrade I have the same issue

  • care4rei's avatar
    care4rei
    Explorer | Level 3
    6 years ago
    I just resolved the problem by reinstall macos catalina.I'm disappointed with the official Dropbox support,many people here have the same problem,but they didn't offer any helpful solution.
    • Fiona's avatar
      Fiona
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Hello everyone OBOFR Zbig!

      Syncing is a process that can fail due to various reasons.  It would be great to provide  more details so that I can identify the cause of the issue and understand if you are all facing the same.

      If the issue described is the same for all, we can offer one solution, but if not I will be happy to troubleshoot with all of you. Please get back to me with additional information.

      woman detective

      Thank you!

      P.S. care4rei thanks for letting us know how you solved this and your feedback.folded hands 

       

      • Zbig's avatar
        Zbig
        Explorer | Level 4
        6 years ago

        After the latest system update everything works fine - without any action from my side.

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