We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

Ted G.'s avatar
Ted G.
Collaborator | Level 8
6 years ago

Can't Drag Files to Dropbox Folder in Catalina

Hello, In catalina I am no longer able to drag files in finder into the dropbox folder.  The selected object just sort of springs back into place and will not enter the Dropbox folder.  
Mac
Sync
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
Hey djobe & Tomleejr, thanks for flagging this with us! 
 
I’ve now forwarded some of the requests posted here to our team specialists, & I could also reach out to you directly on my end if you’ve got a bit of spare time to work on that with our team. 
 
Please let me know if you’d be okay with this option! 
anonymous's avatar
anonymous
6 years ago

no progress on this issue apparently.  just wanted to reiterate that I have reproduced this bahavior on four differnet mac models, all running 10.15.1 now (though the problem started with 10.15), all signed into differnet Dropbox accounts. The issue does not occur on 10.14.x macs. The ONLY scenario where it occurs is when attemptng to drag a file or folder onto the Dropbox favorite icon in the Finder siebar. any other folder placed in the side bar functions normally in this scenario.

in every other situation, dragging files into or out of the dropbox folder works like any other folder. it's only when it's in the Finder sidebar that dragging fails. NOTE: placing the Dropbox folder in a Finder window's toolbar and dragging into that also works as expected. 

 

lastly: dragging an item onto Dropbox favorite and holding it for 2 sec until the folder opens allows you to then drop it in the folder normally.

truly bizarre.

 

 

 

  • clintonlaw's avatar
    clintonlaw
    New member | Level 2
    6 years ago

    Strange issue - after updating to Catalina 10.15 I can no longer move something from the Mac desktop to the Dropbox by using the finder. Has anyone else experienced this issue? Is there a way around it?

    Ed Clinton

    • Fiona's avatar
      Fiona
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Hello Ed clintonlaw! Thanks for reaching out o us about this. 

      I've moved your thread in this one where other users discuss the same issue. 

      Have you created a ticket with our support team about this issue already? 

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    Hey anonymous, thanks for the nudge! 
     
    I’ve created a ticket on our system on your behalf. Please have a look at the inbox linked to the email address you use on your Community profile whenever you have a minute if you'd like to work on that with me!
    • SPowling's avatar
      SPowling
      New member | Level 2
      6 years ago

      Still having this issue as of Nov 5th @7:45am EST. 

      Have we figured out a solution to this one yet? Hoping soon!

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago
        Hey SPowling, thanks for the nudge! 
         
        While I don’t currently have an update from the relevant team, I could create a ticket on our system if you’d like to contribute your report & findings on our ongoing investigation. 
         
        Please let me know if you’d be okay with that. Thanks again! 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!