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Forum Discussion

Collaborator | Level 8

6 years ago

Can't Drag Files to Dropbox Folder in Catalina

Hello, In catalina I am no longer able to drag files in finder into the dropbox folder. The selected object just sort of springs back into place and will not enter the Dropbox folder.

Helpful | Level 5

Ditto

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Dropbox Staff

6 years ago

Hey djobe & Tomleejr, thanks for flagging this with us!

I’ve now forwarded some of the requests posted here to our team specialists, & I could also reach out to you directly on my end if you’ve got a bit of spare time to work on that with our team.

Please let me know if you’d be okay with this option!

anonymous
6 years ago
no progress on this issue apparently. just wanted to reiterate that I have reproduced this bahavior on four differnet mac models, all running 10.15.1 now (though the problem started with 10.15), all signed into differnet Dropbox accounts. The issue does not occur on 10.14.x macs. The ONLY scenario where it occurs is when attemptng to drag a file or folder onto the Dropbox favorite icon in the Finder siebar. any other folder placed in the side bar functions normally in this scenario.
in every other situation, dragging files into or out of the dropbox folder works like any other folder. it's only when it's in the Finder sidebar that dragging fails. NOTE: placing the Dropbox folder in a Finder window's toolbar and dragging into that also works as expected.

lastly: dragging an item onto Dropbox favorite and holding it for 2 sec until the folder opens allows you to then drop it in the folder normally.
truly bizarre.
- clintonlaw
  New member | Level 2
  6 years ago
  Strange issue - after updating to Catalina 10.15 I can no longer move something from the Mac desktop to the Dropbox by using the finder. Has anyone else experienced this issue? Is there a way around it?
  Ed Clinton
  - Fiona
    Dropbox Staff
    6 years ago
    Hello Ed clintonlaw! Thanks for reaching out o us about this.
    
    I've moved your thread in this one where other users discuss the same issue.
    
    Have you created a ticket with our support team about this issue already?
- Jane
  Dropbox Staff
  6 years ago
  Hey anonymous, thanks for the nudge!
  
  I’ve created a ticket on our system on your behalf. Please have a look at the inbox linked to the email address you use on your Community profile whenever you have a minute if you'd like to work on that with me!
  - SPowling
    New member | Level 2
    6 years ago
    Still having this issue as of Nov 5th @7:45am EST.
    Have we figured out a solution to this one yet? Hoping soon!
Tomleejr
Helpful | Level 5
6 years ago
Of course
KOA1
Explorer | Level 3
5 years ago
I am having the same problem cant drag Dropbox folders into Mac Catalina sidebar. Is there a fix , if not when? this has been going on as per other's comments , a very long time. please help thx
- Jane
  Dropbox Staff
  5 years ago
  Hey KOA1, I’m here to help you on that as much as I can on my end!
  
  I’ve now located your open support ticket on our system & I’ve sent you a message back to help expedite matters on my side. Please have a look at the inbox connected to your Community profile & we’ll go from there.
  
  I look forward to hearing back from you!

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