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Forum Discussion

Ted G.'s avatar
Ted G.
Collaborator | Level 8
6 years ago

Can't Drag Files to Dropbox Folder in Catalina

Hello, In catalina I am no longer able to drag files in finder into the dropbox folder.  The selected object just sort of springs back into place and will not enter the Dropbox folder.  
Mac
Sync
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
Hey Ted G., that’s interesting, let’s have a closer look! 
 
As a quick-fire answer, I’d suspect that this is permissions-related, however I’m interested in seeing whether this triggers any error/diagnostic messages along the way that would help us paint a clearer picture; please let me know in your next message if possible. 
 
Additionally, does that happen regardless of the original directory? Maybe it’s a specific one that’s causing that? 
 
Please let me know of your findings & we'll take it from there. Thanks! 
dragdropper's avatar
dragdropper
Helpful | Level 5
6 years ago

Hey Jane, Is Dropbox planning to come up with a solution? It's clearly not unique to any one person and Dropbox is going to lose a lot of Mac customers if you don't solve this problem very quickly. It's been two weeks of no constructive response or solution while the file mess on our computers builds up.

  • BrantInPaloAlto's avatar
    BrantInPaloAlto
    Helpful | Level 6
    6 years ago

    Agree we need a real fix to the issue but did you see my post that if you right click the file and do "add to dropbox" that works at least as a temporary solution?

    • dragdropper's avatar
      dragdropper
      Helpful | Level 5
      6 years ago

      I saw your post and tried it by clicking on the link but it didnt work. 

      • BrantInPaloAlto's avatar
        BrantInPaloAlto
        Helpful | Level 6
        6 years ago

        Like this? (works for me)

        skitch.png

         

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