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Forum Discussion

smcleodbry's avatar
smcleodbry
New member | Level 2
2 years ago

Can't access basic files after upgrade to plus

I just upgraded to Dropbox Plus on my Mac because my Basic plan had no more space.  Now that I've upgraded I can't find any of my Basic files.
Sync
smcleodbry's avatar
smcleodbry
New member | Level 2

I cannot see the files in Finder.  But, when I go to the Dropbox site, I do see the files.  Should I see the files in Finder?

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey smcleodbry, sorry to jump in here, but could you clarify if you have the Dropbox desktop app installed on your computer and if you've made sure that you're logged into the same Dropbox account both on the website and on the desktop app?

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