You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

philipkd's avatar
philipkd
Collaborator | Level 8
2 years ago

Cannot sync .app files on Mac

I create Applications with Automator, and it produces files with a .app extension. They aren't syncing with Dropbox. I just see a slash through a cloud icon next to the file.
Desktop
Mac
Sync
  • philipkd's avatar
    philipkd
    2 years ago

    Hmm, I just tried those and it didn't clear the crossed cloud. However, I went ahead and cloned the app in Automator, and now the file syncs. Thanks!

philipkd's avatar
philipkd
Collaborator | Level 8

Hi Hannah. Yes, I'm using the latest Dropbox with everything stored in ~/Library/CloudStorage.

 

 

Sam DBX's avatar
Sam DBX
Icon for Community Manager rankCommunity Manager
2 years ago

Hi philipkd,

 

Just wanted to let you know that our team is actively working on this.

 

Happy to share updates here once we have them.

 

Thank you,

Sam

  • Sam DBX's avatar
    Sam DBX
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi there philipkd,

     

    Our team has worked on a fix. Let us know if this is running smoothly. 

     

    Thanks,

    Sam 

    • philipkd's avatar
      philipkd
      Collaborator | Level 8
      2 years ago

      Hi Sam,

       

      It still shows a cloud with the slash through it. I tried clicking on it, I tried renaming the file. And I also checked dropbox.com, and it's not there.

       

       

      • Sam DBX's avatar
        Sam DBX
        Icon for Community Manager rankCommunity Manager
        2 years ago

        Hey philipkd,

         

        It seems that the fix doesn’t address the files already affected by this. Could you please ''unignore those files'', instructions in here.

         

        Thanks!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!