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Sujeet12's avatar
Sujeet12
Explorer | Level 4
2 years ago

Cannot make files available offline

I have shared folder in dropbox, whose files i can view from browser, but they are not visible in offline folder of dropbox. I tried syncing, but nothing appears.
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  • Walter's avatar
    Walter
    2 years ago

    Hey Sujeet12, sorry to jump in here, but could you check if the name of this folder or the files inside it contain any incompatible characters?

     

    Otherwise, is it possible that you selectively unsynced this folder from your device?

Sujeet12's avatar
Sujeet12
Explorer | Level 4

Hi 

It is a shared folder, and i can see and open files inside folder through browser, but they are not visible in folder on hard drive.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Sujeet12, sorry to jump in here, but could you check if the name of this folder or the files inside it contain any incompatible characters?

 

Otherwise, is it possible that you selectively unsynced this folder from your device?

  • Sujeet12's avatar
    Sujeet12
    Explorer | Level 4
    2 years ago

    Hi,

    I have checked selective sync and file names too, still does not work.

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Could you send us a screenshot of the desktop app's exact status and version as shown in your system tray/menu bar then Sujeet12 ? 

      • Sujeet12's avatar
        Sujeet12
        Explorer | Level 4
        2 years ago

         

        files in folder above are unable to sync to hard drive

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