You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

BonnieFC's avatar
BonnieFC
Explorer | Level 3
2 years ago

Can Access a Shared Folder to Secondary Email

A folder was shared to my secondary email, but when I click on the link, a window pops up telling me that I can't access that file because I am signed in under the primary email on the account.  So I...
Share
  • Hannah's avatar
    Hannah
    2 years ago

    Thanks for the additional info, BonnieFC.

     

    If you login to your account and go to the Shared tab, are you able to add the folder that way?

BonnieFC's avatar
BonnieFC
Explorer | Level 3

The secondary email in dropbox and the email the shared file was sent to are the exact same email addresses

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for the additional info, BonnieFC.

 

If you login to your account and go to the Shared tab, are you able to add the folder that way?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Related Content