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Forum Discussion

SGKarp's avatar
SGKarp
Helpful | Level 6
6 years ago

Camera uploads has a stuck photo

For weeks now, Camera uploads has a message at the top: Camera uploads (1 left) Couldn't upload photo. Tap for more info. Tapping just gives me the generic help page, which is oriented toward comp...
Camera uploads
Error Messages
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  • Lusil's avatar
    Lusil
    6 years ago
    Sorry to hear that, StephenRD. 
     
    Since you’ve tried out some initial troubleshooting from your end (awesome work!), I’d recommend moving this discussion to email as well, since account-specific info may be required. I’ve gone ahead and sent you an email to the email address connected to your Forum profile.
     
    At your convenience, please have a look at your inbox for my latest message. Cheers! :grin:
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
Sorry to hear that, StephenRD. 
 
Since you’ve tried out some initial troubleshooting from your end (awesome work!), I’d recommend moving this discussion to email as well, since account-specific info may be required. I’ve gone ahead and sent you an email to the email address connected to your Forum profile.
 
At your convenience, please have a look at your inbox for my latest message. Cheers! :grin:
SGKarp's avatar
SGKarp
Helpful | Level 6
6 years ago

Apparent success.  The suggestion to delete the app's cache (via Dropbox settings, not the device settings), then log out of Dropbox and restart the phone, seems to have done the trick.  At least, the message is gone.  I'll keep an eye on it for a while to see if it comes back after I use the phone the way I normally do.

  • Mr-B's avatar
    Mr-B
    Helpful | Level 6
    6 years ago

    This issue has resurfaced, although the app has now been updated to give you some options on what to do with the problematic files. Tapping "More Info" now prompts you to Delete the file or Dont Upload! Hmm, not very useful!

    However I discovered that if you take a screenshot of that page (or tap the Upload photo button on the bottom right), then this somehow kickstarts the upload process and the rest of the picture files magically start to upload again!

    • Tara F.4's avatar
      Tara F.4
      Helpful | Level 5
      6 years ago

      OMG.  Skipped all the other "suggestions" about deleting cache, app, etc and just did a screenshot.  That triggered restart of upload.  Had 4 that wouldn't upload and the options offered were delete or don't upload - as noted above, NOT HELPFUL!  They were all video files.  Had to do a screenshot after each one (didn't matter what the screenshot was) and then one more would load. One file was problematic and kept failing no matter that it was being done over home wifi.  So on chance that there is/was a wifi issue (I'm sitting at my desk with PC running fine on wifi) changed setting to "use data" for dropbox on phone and the last item just uploaded.  Dropbox folks - What is going on ??  I've also noted that camera uploads often doesn't happen automatically as it should (used to) unless I open that folder on my phone...

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        Hey there Tara F.4, 

        Since you mention:

        Tara F.4 wrote:

        So on chance that there is/was a wifi issue (I'm sitting at my desk with PC running fine on wifi) changed setting to "use data" for dropbox on phone and the last item just uploaded.

        This generally indicates that there could be a problem with the WiFi network connecting to your device and would recommend to reach out to your ISP. 

        However, in order to ensure troubleshooting, could you please confirm for me if you've tried enabling camera uploads from a different WiFi? 

        Let me know what you find! 

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