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Forum Discussion

SGKarp's avatar
SGKarp
Helpful | Level 6
7 years ago

Camera uploads has a stuck photo

For weeks now, Camera uploads has a message at the top: Camera uploads (1 left) Couldn't upload photo. Tap for more info. Tapping just gives me the generic help page, which is oriented toward comp...
Camera uploads
Error Messages
Mobile
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  • Lusil's avatar
    Lusil
    6 years ago
    Sorry to hear that, StephenRD. 
     
    Since you’ve tried out some initial troubleshooting from your end (awesome work!), I’d recommend moving this discussion to email as well, since account-specific info may be required. I’ve gone ahead and sent you an email to the email address connected to your Forum profile.
     
    At your convenience, please have a look at your inbox for my latest message. Cheers! :grin:
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Sorry to hear that, SGKarp. 
 
Have you tried uploading using data or Wi-Fi only? Have you had this error with any other photo or video by any chance? Could you also send me a screenshot of the error message you’re seeing (omitting any personal info)? 
 
Thanks in advance!
  • SGKarp's avatar
    SGKarp
    Helpful | Level 6
    7 years ago

    Hi, Lusil.

     

    Yes, I have tried uploading by wifi and cellular, with no change.  Every other image uploads just fine.

    Screenshot:

     

    As I said, tapping just takes me to the help page, but does not give any information about the specific file or why the upload is failing.

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      :thinking: Hmm, in order to further investigate the matter, we’d have to move this discussion to email due to account-specific info that’s required on this. For this reason, I’ve sent you an email to the email address associated with your Forum profile. 
       
      Please check your inbox for my latest message and we’ll take it from there. Thanks in advance once again, SGKarp!

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