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Forum Discussion

jbest101's avatar
jbest101
Explorer | Level 3
12 months ago

Camera Upload says new photos "have already been imported"

I have been using the "Camera Upload" feature for downloading photos from my iPhone to my Dropbox on my MacBook. 99% of the time it works great. For the past few weeks I get a message that says "All ...
Camera uploads
Error Messages
iOS
Mobile
sync
  • Nancy's avatar
    Nancy
    12 months ago

    You can clear the Dropbox app’s cache by opening your mobile app, and going to the Account tab > gear icon on the top right corner. The option to clear the cache is further down the page.

     

    You can reinstall the app just on your iPhone, since the photos should be automatically uploaded from there.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Welcome to our forum, jbest101! Let’s have a look. 

 

If you add a file to your iPhone now, and check your Dropbox account again a bit later, can you see it uploaded, or no new files appear at all? 

 

Also, if you happen to encounter the same message again, I’d like a screenshot of it. 

 

What you can also try is to clear the Dropbox app’s cache, and reinstall it on your mobile device. 

 

Let me know, if any of that helps.

jbest101's avatar
jbest101
Explorer | Level 3
12 months ago

Thanks for the reply!

It does happen when I take a new photo and try to sync. No new photos in my folder. Oddly enough, the number of photos in the message changes too.

Here is a screenshot of the message.

 

Hoping you can help get this solved.

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Thanks for the screenshot! Did you also try my suggestion to clear the Dropbox cache, and reinstall the app? If yes, did it seem to help a bit?

    • jbest101's avatar
      jbest101
      Explorer | Level 3
      12 months ago

      How do I clear the cache?

      And do I need to reinstall the desktop app? Or something on my phone?

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        You can clear the Dropbox app’s cache by opening your mobile app, and going to the Account tab > gear icon on the top right corner. The option to clear the cache is further down the page.

         

        You can reinstall the app just on your iPhone, since the photos should be automatically uploaded from there.

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