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LR0108's avatar
LR0108
Explorer | Level 3
2 years ago

Camera upload not working following update. Nothing happens.

Hello, today Dropbox seems to have updated some new feature. Following that, the camera upload from my iPhone, which previous worked automatically when connected to my laptop, does not upload photos ...
Camera uploads
Desktop
Error Messages
Sync
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi LR0108, welcome to our Community! 

 

Can you clarify the Dropbox version you're using on your laptop, along with the app's syncing status? 

 

Have you checked this article, and also tried to toggle off, and then back on the camera uploads feature on the laptop? 

 

Let me know more! 

LR0108's avatar
LR0108
Explorer | Level 3
2 years ago

Hello Megan,

Thank you for your prompt reply.

The version of Dropbox on my Mac laptop is v179.4.4917.

Yes, I did read the article you suggested, and tried to toggle off, etc. but the issue wasn't resolved. Please find few screenshots from my iPhone and laptop attached below.

A couple of days ago, the Dropbox on the laptop asked me to chose a new version of something, I think it was to do with the interface but I do not recall precisely sorry. After that, I wanted to download all the photos on my iPhone (quite many) and connected it with the cable to the laptop. Previously, this would happen automatically, now I get the message attached below. As I would not want having to upload photos manually, as they are more than 20.000,

any advice on how to resolve this issue will be much appreciated.

Thank you.

All best,

Lara

 

                 

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi LR0108, if you click on the "Why Dropbox can't import" are you re-directed to the article I provided, or a different one? 

     

    While we're trying to resolve this, keep in mind that you can use camera uploads on your mobile in order to upload the content there, and the uploads would then sync to the app on your Mac. 

     

    Now, can you also clarify the app's current syncing status, along with the OS on your iPhone and Mac, please? 

    • LR0108's avatar
      LR0108
      Explorer | Level 3
      2 years ago

      Hello Megan,

      When I click on the "Why Dropbox can't import" I am redirected to a different article, this one https://help.dropbox.com/create-upload/camera-uploads-overview.

      I tried to use camera uploads from my mobile, but it only uploads the latest pictures, and few randomly selected from previous years. So, the sync between iPhone and MacBook Pro is not working, unfortunately.

      Also, I checked the current syncing status, as you asked, and it says "Your files are up to date".

      I have more than 20.000 photos and videos I want to upload, and only 330 are actually uploaded.

      All the settings seem correctly positioned. Not sure what else to do.

      Thanks for your help.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey LR0108 - sorry to jump in here, but could you try navigating to the backups tab from the app's preferences and find your mobile device and delete from there? Once this is done, try re-connecting the device once more and let us know how it goes. 

         

        When it comes to your mobile device, could you clarify its exact OS and the version of the Dropbox mobile app installed there as well? 

         

        Thanks!

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