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Forum Discussion
Banned for files containing malware
Hello there,
I recently got banned for sharing links with malware, however I know for a fact that the files I'm trying to share do not have malware in them. They are accessibility enhancements for ...
Hey there Walter,
Thanks for your speedy response. I have been getting this ever since yesterday when I attempted to share a link to a person who required a file that I had, from Windows notification it says that I am a banned user, and from dropbox.com it said that dropbox is interupting my sharing because I have attempted to share a file containing malware.
I have not received an email from dropbox, however the popup on dropbox.com told me to follow the directions in my email. I've checked since then and have not received any email regarding proceedings I should follow.
Thank you
Hey,
Apologies, but I require dropbox on a quite frequent basis, so bumping this to see if there is any possible assistance I can receive. Thank you.
- Walter
Dropbox Staff
Thanks for the nudge on this UsoT
If you're still having issues with this, please let us know here and we'll reach out via email to investigate further.
Hello,
Sorry to drag this out again, but I've just encountered the same issue with my dropbox. I just tried to share a folder with a friend and it was flagged as Malware. There are known false positives when sharing applications coded in this particular programming language but this is the second time in a month.
Could I please have some assistance? Thank you.
- Dear Walter, I have a similar problem. I had a file that was blocked by malware. I deleted it, but now all my links are blocked. How can I fix this? Thanks!
- Walter
Hey santiagorulo - sorry to hear about this.
May I ask how long has it been since this happened? What is the exact error you're getting?
