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Forum Discussion
Backed up folders no longer show on my mobile devices
I've been using Dropbox Basic for about 2 years, without issue. Ever since they released Backup, and I clicked to enable it without knowing it was a big deal, I've had to basically start over with setup.
I am on a Mac at home, and want my Desktop, Documents, and Downloads items synced to Dropbox so that I can access them from my phone or iPad when I'm on the go.
I have uploaded these folders to Dropbox, gone into Preferences of the Dropbox app and selected these folders to appear on the Mac.
I see the files on Dropbox.com , but even though Sync says "Everything is up to date", changes made on Desktop are not reflected on Dropbox.com , and vice versa.
What am I doing wrong??
Dropbox>PC>Desktop...Desktop folder has disappeared.
When I try to access this on the iPhone app or the desktop app itself, it just shows the AppData folder in the PC Folder. I know the Desktop used to be there and I could easily access it in the past. I have not messed/moved with any folders or anything like that. I just noticed one day I wasn't able to access the Desktop any longer. Recent files that I have saved to the Desktop will eventually show on the iPhone etc. but when I go to access them, it's like DropBox wants me to choose a folder to put them in.
The Desktop is in my backups under PC in DropBox, but nowhere else.
I have Dropbox Essentials if that helps any.
Thanks in advance!
I've been on chat with dropbox for the last hour about this same issue. They told me it's a new "feature" where we can now only access those files via the website under "backups" and no longer through the app. I'm so annoyed, and I did submit a complaint to Dropbox about that functionality going away. That is a huge part of what I use Dropbox for.
- Rich
Super User II
Joy100 wrote:
... even though Sync says "Everything is up to date", changes made on Desktop are not reflected on Dropbox.com , and vice versa.
The Backup functionality has changed. Backups are no longer stored with your normal synced files on Dropbox.com. There's now a separate area for backups; your Backups page.
These backups are no longer accessible in the Dropbox app on your phone/tablet. In order to access them on your phone/tablet you would need to use a browser on the device to sign in to the website and access the Backups page.
This change is really annoying. How do we complain to Dropbox? Like Joy100, I need access to those folders without having to go to a website to do so.
- Rich
JGiacchi wrote:
This change is really annoying. How do we complain to Dropbox? Like Joy100, I need access to those folders without having to go to a website to do so.
You can leave a note here and a Dropboxer will see it.
I doubt this will change going forward, and personally I believe this is the better method. Backups are just that, a backup of the original file, and shouldn't be accessed directly. They're meant for file recovery in the event of a disaster or mistake. Separating them from your regular files also prevents anything from happening to them.
You can easily access your files in the mobile app simply by storing them in your regular Dropbox folder so they can sync.
