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LynnCC01's avatar
LynnCC01
Explorer | Level 4
4 years ago

Automatic Camera uploads not synching to Dropbox folder in Finder on Mac

Synching was flawless forever and stopped working one day in March. My photos and videos do automatically upload to my dropbox iPhone app and dropbox.com, but not to my Dropbox folder in Finder, whic...
  • Megan's avatar
    Megan
    4 years ago

    Thank you for all the details, amazing job LynnCC01!

    Do you see the number of syncing files decrease?

    If not, let's try something. Please note that it is very important to follow these steps specifically in the order I provide them.

     

    • Make sure the Dropbox desktop application is running
    • Click on the Dropbox icon in the system tray and then click your profile picture or initials
    • Select 'Preferences'
    • Click on the 'Account' tab, and then click in the window under the tab (just anywhere will do)
    • Hold down the 'alt+H' keys
    • Click on the 'Fix Hardlinks' button
    • You may be prompted for your a username and password, this is your computer login credentials, not your Dropbox account ones

    If the above steps don’t resolve your issue, please repeat steps 1→5, but at step 6, this time click on the “Fix Permissions” button.