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Forum Discussion
App does not sync
Hi, after updating to macOS Monterey Version 12.6.2, the desktop app shows that it is indexing the 21 files in my Dropbox, but nothing happens??
Hmm, so uninstalling and reinstalling the app, helped this time, right?
That sounds great, Bopost! I'm glad to see that this worked for you and that the issue is now resolved. 🙂
Have you had a chance to try this or any of the steps in this thread, terra bella?
If you are experiencing issues with the Dropbox desktop app not indexing files after updating to macOS Monterey Version 12.6.2, you can try the following troubleshooting steps:
Check Dropbox Status: Visit the Dropbox Status page or check the system tray/menu bar icon to see if there are any reported issues or service disruptions. If there are, it's likely a temporary problem that Dropbox is already aware of and working to resolve.
Restart Dropbox: Quit the Dropbox app completely and then relaunch it. Right-click (or Control-click) on the Dropbox icon in the system tray/menu bar and choose "Quit" or "Exit." Wait a few moments and then open the app again. Allow some time for Dropbox to start indexing the files once more.
Update Dropbox: Ensure that you are running the latest version of the Dropbox desktop app. Go to the Dropbox website or check for updates within the app's preferences or settings. Updating to the latest version may resolve any compatibility issues with macOS Monterey.
Reset the Dropbox App: If restarting Dropbox doesn't work, you can try resetting the app. To do this, quit Dropbox and then navigate to the Dropbox application folder on your Mac. Locate and run the "DropboxInstaller" file. This should reinstall the app and may fix any indexing issues.
Check File Permissions: Verify that the files you are trying to index have the correct permissions. Right-click (or Control-click) on the file(s) in question, choose "Get Info," and ensure that your user account has the necessary read and write permissions.
Contact Dropbox Support: If the issue persists, it's recommended to reach out to Dropbox Support for further assistance. Visit the Dropbox Help Center or contact their support team via email or live chat. Provide them with details about your macOS version, Dropbox app version, and any specific error messages you are encountering. They will be able to offer more specific guidance based on your situation.
Remember to backup your important files before attempting any troubleshooting steps. This will help safeguard your data in case of any unexpected issues.
