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Forum Discussion
App does not sync
Hi, after updating to macOS Monterey Version 12.6.2, the desktop app shows that it is indexing the 21 files in my Dropbox, but nothing happens??
Hmm, so uninstalling and reinstalling the app, helped this time, right?
That sounds great, Bopost! I'm glad to see that this worked for you and that the issue is now resolved. 🙂
Have you had a chance to try this or any of the steps in this thread, terra bella?
Hi Walter, thanks you for your answer
I have rebooted my computer many times, and even deleted the Dropbox-app and re-installed it - but nothing changes.
Here is a screeshot.
Thanks
Nancy
Dropbox Staff
Dropbox StaffHey Bopost! How are you?
For how long has the app’s syncing been stuck like this? Have you seen any progress to the number of files trying to index so far?
Also, can you please take a look at this Help Center article, and let me know if any of the steps seems to help?
Hi Nancy
It´s been like this for 14 days now. it started after I updated to macOS Monterey Version 12.6.2.
Non of the steps in the Helt Center article worked.
- Walter
Thanks for clarifying that for us Bopost - much appreciated.
Since none of the steps outlined in the relevant Help Center article helped, could you try finding which files are still syncing in your Dropbox folder by their syncing icons?
If you find the ones with the blue syncing icon on them, you could could try moving out of your Dropbox folder and then back in.
Let us know how it goes!
There are no files or folders wit a blue syncing icon on them - they all have an empty cloud icon on them. Here is a screenshot of the Dropbox folder.
