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Forum Discussion

gjwolfswinkel's avatar
gjwolfswinkel
Explorer | Level 4
11 months ago

App always updating thousands of files

Since a few weeks, my Dropbox app is always updating thousands of files, whenever my computer is started, taken out of sleep or hibernation. I think it started after I used Dropbox to briefly store a lot of small files on a secondary laptop. Searching on the internet, I have found more people with similar problems and I have tried some of the suggested solutions, but so far to no avail. This is on Windows 11, Dropbox plus subscription with selective sync enabled (my whole dropbox doesn't fit on the laptop). 


What I have done: remove and reinstall Dropbox; remove, delete dropbox cache folder, reboot laptop, reinstall Dropbox. At first the reinstall seemed to work but it didn't solve it permanently. Any other suggestions?

 

 

  • Megan's avatar
    Megan
    11 months ago

    Hi gjwolfswinkel, thanks for the screenshots! 

     

    It seems you're using the beta version of our app. To eliminate the possibility of this causing the syncing issue, can you try going into your account settings on the Dropbox website, and turning Early releases off?

     

     After that, install one of the stable builds of the Dropbox application.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hi there gjwolfswinkel - sorry to hear about this and thanks for letting us know the troubleshooting steps you've attempted so far. 

     

    Could you send us a screenshot of the app's exact status as shown in your taskbar so that we can have a visual too?

     

    Thanks! 

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hi gjwolfswinkel, thanks for the screenshots! 

         

        It seems you're using the beta version of our app. To eliminate the possibility of this causing the syncing issue, can you try going into your account settings on the Dropbox website, and turning Early releases off?

         

         After that, install one of the stable builds of the Dropbox application.

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