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Forum Discussion
2 Different Photo Sizes in Camera Uploads
Why do I always get 2 different sizes of the same photo in Dropbox camera uploads, eg.
2022-10-07 13.37.54-1.heic and
2022-10-07 13.37.54-2.heic
I have one photo showing in my iOS Photos app but 2 different file sizes with the same name ending -1 and -2 are always uploaded to Dropbox camera uploads.
Why is this? And how can I stop this happening?
Thanks
The photos would be imported twice, because they are separate instances of the camera upload feature. The mobile version doesn't know what files the desktop version has uploaded, and vice versa, so only one should be enabled at any time.
If the Mac uploads are showing more of the image somehow, then it must be related to how the image is stored on the phone, since your iOS Photos app isn't showing the full image either (before the images go onto Dropbox).
The correct size would be up to you, though they should be both the same size, unless there is some other file manipulation going on the background when the photo is taken on iOS.
As for me, I am a Dropboxer who helps to moderate and respond to users on the forum.
- Hannah
Dropbox Staff
Hey HealthFreak, thanks for posting to our Community.
If you see different sizes on the photos, it means that the original photo was probably modified by a third party app, which added metadata to the photo.
The Dropbox app doesn't actually modify your files. We just scan your camera roll for any changes and automatically upload them to Dropbox.
I'd suggest you try to identify which app is doing this and stop the process, to prevent duplicate uploads in the future.
Let me know if you have any questions!
Hi Hannah
Thanks for your reply. I don't have any other apps open or that modify or add metadata to my photos.
I take a photo on my iPhone, only one photo shows in my camera roll, but even if I immediately connect my phone to my laptop and the photo is uploaded to Dropbox Camera Uploads, 2 different sizes of the same photo appear with -1 and -2 name endings.
Please resolve this issue so this doesn't occur in future.
Thank you
- Jay
Hi HealthFreak, are you adding any filters or changes in the camera app, even modifying the file to be in portrait mode?
