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gazmotion's avatar
gazmotion
New member | Level 2
7 months ago

12 files unable to sync on the Dropbox desktop app, and I don't know which ones

I have 12 files that are unable to sync, I have no idea which ones they are, it's impossible to find out. None of my files are showing icons next to them, so I can't see which ones are the problem. A...
Desktop
Sync
  • gazmotion's avatar
    gazmotion
    6 months ago

    Looks like it fixed itself overnight! 😄 Must have got itself in a pickle and just needed some time to untangle everything. Thanks for all your help anyway! 

gazmotion's avatar
gazmotion
New member | Level 2

Hi Jay, thanks for replying. So the icons have appeared again, but the 12 files are still stuck. Everything else seems to be syncing again, but the icons are not changing from blue to green, just staying blue. And still having the software opening issue.


I'm on Windows 10 and DB v198.4.7615

Thanks!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
7 months ago

When viewing files in Explorer, are you able to see any folders or files with the blue syncing icon on them?

  • gazmotion's avatar
    gazmotion
    New member | Level 2
    7 months ago

    Yeah, there's quite a few, even ones that have synced

    • gazmotion's avatar
      gazmotion
      New member | Level 2
      7 months ago

      I'm sure it has something to do with Cinema 4D. I have to quit Dropbox to even open a file at the moment. Like something happened during a crash maybe?? 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Hey gazmotion, sorry to jump in here.

         

        If you take one of those files with the blue syncing icon on it and move it out of the Dropbox folder and then back in, does that help it get synced?

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