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Forum Discussion

gianfrs's avatar
gianfrs
Explorer | Level 4
11 months ago

.dbxignore still updating and trying to sync on Mac

Hi, I'm having an issue on my Dropbox app on my Macbook (Air 2020). On the menu bar the Dropbox icon is still on updating mode (as you can see in the picture )   If I click on the icon, in ...
Desktop
Mac
Sync
  • Jay's avatar
    Jay
    11 months ago

    Hi gianfrs, thanks for posting today!

     

    Since the .dbxignore file should be a hidden file on Mac OS (since it has a dot at the beginning of the filename), could you try enabling hidden files and search for the file in Finder?

     

    Let me know what you find!

gianfrs's avatar
gianfrs
Explorer | Level 4

Unfortunately there's no file hidden named .dbxignore.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Do you have an external drive or computer backup running according to this page? 

 

Is it possible that this file is located in that location?

  • gianfrs's avatar
    gianfrs
    Explorer | Level 4
    11 months ago

    Hi, I have only an external hdd for time machine backups. I use it only when necessary, it's not permanently plugged in.

     

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      11 months ago

      Is it possible that the file it's trying to sync is on that external drive?

      • gianfrs's avatar
        gianfrs
        Explorer | Level 4
        11 months ago

        The file isn't in the external drive, I've just checked.

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