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Forum Discussion

idatopaz's avatar
idatopaz
Helpful | Level 5
11 months ago

“This file requested has been closed, deleted, or never existed”

My entire team is being affected by this issue. All of our links report this error message.  A bit about us: we are a mostly remote support team. All are working on different networks and browsers...
Error Messages
File requests
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  • idatopaz's avatar
    idatopaz
    10 months ago

    Morning Rich, yes, this issue is now resolved 🙂 

Frostbytes's avatar
Frostbytes
Explorer | Level 3

We are running into the same problem.

And Dropbox support has been very unhelpful -- and frustrating.

With us, this is not a lack of storage space.  We have over 6 TB of free space.

After many years of paying for the Business Advanced plan, I think we've had it with Dropbox.  These recent issues have been disrupting our business and Dropbox support has slow to reply, and doesn't appear to care about resolving the issues.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hey Frostbytes, I was able to locate your relevant ticket on our system.

 

It seems it was closed automatically on the system and went idle, when the Specialized agent asked for some additional info.

 

Did you have the chance to review their communication? 

  • Frostbytes's avatar
    Frostbytes
    Explorer | Level 3
    6 months ago

    If you mean following the onerous troubleshooting steps to provide screen recordings, then no, I have not had time.  We are in the middle of our busy season, working 15 hour days to run a business.  These issues with Dropbox have been a major obstacle and have cost us money.

    The "this file requested has been closed, deleted, or never existed" error is new.  The file requests that were unreliable before are now completely failing because of that message.  I can create new file requests and those too now report "this file requested has been closed, deleted, or never existed".  WHY?

    Our recent experience with Dropbox reliability has been an utter failure.  Coupled with incredibly unhelpful support (read our initial contact with support if you'd like to shake your head) I can tell you that we are extremely frustrated with Dropbox.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      Thank you for your feedback on this Frostbytes 

       

      I understand where you're coming from and I wish we could help with this issue here on our Community, but since it would need some account specific information, I'd suggest getting in contact with our support team for further assistance on this. 

       

      Let us know if you have anything else to add in the meantime. 

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