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Forum Discussion
“This file requested has been closed, deleted, or never existed”
My entire team is being affected by this issue. All of our links report this error message. A bit about us: we are a mostly remote support team. All are working on different networks and browsers...
Morning Rich, yes, this issue is now resolved 🙂
Hi Nancy,
Thanks for following up with me.
Ticket #23143662
No, this error occurs when anyone (including our team) attempts to use the file request link we already have. Each person on our team has a unique link to their DB submission. None of us work. This began about 48 hours ago and no one changed anything on our end.
For example, here is mine;
https://www.dropbox.com/request/sQ5MoNF4tjy8ouqVhZnL
Rich
Super User II
Super User II
idatopaz wrote:
... this error occurs when anyone (including our team) attempts to use the file request link we already have. ... For example, here is mine ...
I just uploaded a Test.txt file to your File Request without a problem. I redacted your name to keep it private.
Morning Rich, yes, this issue is now resolved 🙂
I am having the same issue (for the second time). How were you able to resolve the issue please?
Support team don't seem to be aware of it and didn't provide any details of the fix/cause last time around. My current ticket #23424804
Cheers!
- Walter
Dropbox Staff
Hey Jack G - thanks for the ticket ID and sorry to hear you're having issues with this.
I can see that a member of my team has responded to your ticket and is waiting for your reply.
I'd suggest getting back to them as soon as possible to continue troubleshooting this issue with your file requests.
Let us know if you have anything else to add or ask in the meantime.
