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idatopaz's avatar
idatopaz
Helpful | Level 5
12 months ago

“This file requested has been closed, deleted, or never existed”

My entire team is being affected by this issue. All of our links report this error message.  A bit about us: we are a mostly remote support team. All are working on different networks and browsers...
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  • idatopaz's avatar
    idatopaz
    12 months ago

    Morning Rich, yes, this issue is now resolved 🙂 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Welcome aboard the Community, idatopaz! 

 

First of all, can you please send me the ticket number from your convo with our support team? 

 

Also, just to clarify, are you all receiving this error, when you’re creating new file requests from your Dropbox account, or is the same thing happening, when other team members create them, as well?

 

When did you start having this issue exactly? Did something else occur, right before this error appeared?

 

Nudge me, when you’ve got more details.

idatopaz's avatar
idatopaz
Helpful | Level 5
12 months ago

Hi Nancy, 

Thanks for following up with me. 

Ticket #23143662

No, this error occurs when anyone (including our team) attempts to use the file request link we already have. Each person on our team has a unique link to their DB submission. None of us work. This began about 48 hours ago and no one changed anything on our end.

For example, here is mine; 
https://www.dropbox.com/request/sQ5MoNF4tjy8ouqVhZnL

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    12 months ago
    idatopaz wrote:

    ... this error occurs when anyone (including our team) attempts to use the file request link we already have. ... For example, here is mine ...

    I just uploaded a Test.txt file to your File Request without a problem. I redacted your name to keep it private.

     

     

     

    • idatopaz's avatar
      idatopaz
      Helpful | Level 5
      12 months ago

      Morning Rich, yes, this issue is now resolved 🙂 

      • Jack G's avatar
        Jack G
        New member | Level 2
        10 months ago

        I am having the same issue (for the second time). How were you able to resolve the issue please? 

         

        Support team don't seem to be aware of it and didn't provide any details of the fix/cause last time around. My current ticket #23424804 

         

        Cheers!

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