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Forum Discussion
With a 300k File Limit - Does Dropbox Really Provide Business Solutions?
For many many years, I've been a Dropbox Pro member. During this time, they decided at some point, that 300,000 files is the maximum they will support. Now, I know what you are thinking. The ar...
I did not accept this as a solution (now fixed). It doesn't solve anything and is factually incorrect. At the time of your reply and this post, there is a baked in hard-limit in Dropbox that makes it unusable - and your support team refused to provide support to anyone with over 300K files. Nothing in your response you marked as the "answer" addresses this in any way shape or form. Wishing you had the answer isn't the same as providing one.
The right answer was moving to Google Drive and getting an actual business grade cloud based file sync solution in place.
Thanks for chiming in a few years too late ;). This isn't true, your suggesting people can go above 300k without issue and that a support team will help.
The support time flat out refused, many times over a period of many months to even investigate the issue unless we got our sync count below 300,000.
When your company refuses to provide support - that turns it into a hard limit.
We use Google Drive 100% internally now. We pay for a team of 10. Both their Backup and Sync and their Google File Stream applications have been amazing to work with. We've since tripled the file count and data size and never had an issue.
The one time we found a bug on Google drive, we had managers and engineers talking with us. They provided updates every week, and credited our time until the issue was resolved.
Dropbox will never be able to compare to that. I've never felt so devalued by a company and support team as I did by dropbox. Leaving was the best thing I ever did for myself and my business. I'm very vocal about this and make sure to speak my mind on the subject with every client considering Dropbox. I've influenced hundreds of purchases to your competitors and will continue doing so for a long time.
The support time flat out refused, many times over a period of many months to even investigate the issue unless we got our sync count below 300,000.
When your company refuses to provide support - that turns it into a hard limit.
We use Google Drive 100% internally now. We pay for a team of 10. Both their Backup and Sync and their Google File Stream applications have been amazing to work with. We've since tripled the file count and data size and never had an issue.
The one time we found a bug on Google drive, we had managers and engineers talking with us. They provided updates every week, and credited our time until the issue was resolved.
Dropbox will never be able to compare to that. I've never felt so devalued by a company and support team as I did by dropbox. Leaving was the best thing I ever did for myself and my business. I'm very vocal about this and make sure to speak my mind on the subject with every client considering Dropbox. I've influenced hundreds of purchases to your competitors and will continue doing so for a long time.
SomeTechGuy, I agree with every single word you said, just replacing Google Drive with Sync and Wasabi, in my case.
I also continue to guide everyone with whom I have contact to leave dropbox.
Sync is not working neither. Lots of files are missing on some of our computers (and not the same) although it pretends to be synched. We will try Google drive next...
Dropbox is not going to provide us with a solution. We will have to find alternatives. Please keep me posted if you have anything.
For little amount of files, i think that Dropbox client is great.
For many files, it takes longer than ANY other sync software! Even FreeFileSync (freeware!!!) starts syncing faster.
There's some real optimization problem on the database or comparing part of the code.
lost a whole bunch of workfiles with sync, same issue.
and i lost another whole bunch with google drive - as i mentioned earlier, their up/download sync behaviour is somewhat linear (not sure this is the right term for it...) meaning it syncs one after the other, first come first serve.
for instance, if you're setting up a new machine or migrating / restructuring your computer, this is a nightmare as it will overwrite new files with old versions, say its synced but it isnt, delete files but in fact they were just moved to a different folder and so on.
the "nice" thing was, i just realised that weeks later, when the actual hard copies were gone and i couldnt find a lot of stuff.
and there is another problem with gdrive: if you have let's say 500000 files, the app takes about half an hour to start.
usually thats when my fan is collapsing on my macbook air.
if you have deleted a folder, remaned a file in the meantime and so on - you'll have to wait that half an hour and then it first deletes every single file first (which takes the same time as the up or download?!) and then does the rest.
that's when it gets funky, renaming something that isnt there anymore, then it suddenly is, google docs and sheets all of a sudden don't work saying the file is missing, and so on.
sorry for the messy description, i know it sounds confusing and in fact it is - it is a nightmare.
and there is literally no support at all, so no good.
tried a few different ones, all garbage and the integration in the file system of dropbox is still one of the best if not the best.
BUT then there's this one issue we're ranting about here (apart of smart sync which isn't really behaving in a smart way) so...
back to the topic. do something about it dear dropboxers.- Hi everyone,
I just wanted to provide an update.
Ever since we moved to Google Drive (and started using their Drive File Stream service) we have flourished. I've never had to think twice about the software - this is the way it should be.
Our company has since doubled in size, and our file count and file size has increased drastically. We now have 30+ users working over File Stream daily for the last 2 years and we have not had a single issue. Memory use is tiny, and our file usage is massive.
I now consider Google Drive an essential part of our business. We share massive files with clients every week, coordinate on 100+ page proposals and submissions, and have no issues with storage. And not to mention all the control it provides us with.
File Stream is unique, it is a cloud drive solution and we have several computers using traditional Google Drive, and they also have had no issues. They primarily are for backup. But now that our drive size is greater than 1TB - File Stream is the only way some of our team can access the entire folder (it adds a virtual drive that downloads files as you access them). We've also since migrated 2 smaller businesses to our Google Drive.
The cost is negligible. We pay I think $5 per user. Their support has been fantastic. And I will never go back to the demoralizing and degrading experience I went through trying to use Dropbox for our business. I'm no longer allowing companies to gaslight me on their faulty services. A file service really needs to be a set-and-forget solution and I no longer find it acceptable to pay a company for 3 day response times with poor comprehension and no incentive in resolving issues.
Dropbox simply is incapable of providing a business grade solution both at the technology level and their support level. Their technology is too far behind and the team is too disillusioned for them to be able to catch up. Do yourself a favor and try other solutions - Dropbox is now the back of the pack and provides the lowest quality experience of them all. I'm thankful everyday I stopped using this service.
Thank you
