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Forum Discussion

ajw1100's avatar
ajw1100
Explorer | Level 4
2 years ago

Why is it so complicated to remove folders from DB? Is there a simple way to do that?

It seems I am near my 2 GB space limit, so being pushed to upgrade, however I really no longer need DB at all. I have read a lot of posts here relating to this problem and most are double dutch to me...
Delete
Desktop
Dropbox Basic
Quota
Uninstall
  • Jay's avatar
    Jay
    2 years ago

    Hi ajw1100, the space should've been freed up immediately, since deleted files don't take up any quota.

     

    Could you check your quota usage again, and attach a screenshot of it here? Is it possible you have shared folders on your account taking up quota?

ajw1100's avatar
ajw1100
Explorer | Level 4

Hi Megan.

Thank you for taking the trouble to help me, I opened my DB program and noted I had 3.45gb of used space. I then deleted about 150 photos, these showed up in Deleted folder link. It states I can restore these within 30 days. I am not sure what size the photos were but I know they were fairly large files. After they were deleted my used space remained at 3.45gb.

1. Will I, after 30 days notice an increase from 3.45gb? Corresponding to the total size of deleted photos, say total was 1gb my account would show 2.45gb used space?

2. IS there a way to Delete and not have to wait 30 days?

I am really trying to understand this system and appreciate your help.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi ajw1100, the space should've been freed up immediately, since deleted files don't take up any quota.

 

Could you check your quota usage again, and attach a screenshot of it here? Is it possible you have shared folders on your account taking up quota?

  • ajw1100's avatar
    ajw1100
    Explorer | Level 4
    2 years ago

    Hi Jay.

    I have just checked my DB storage allowance and that - I am very pleased to say - now shows:

     

    Personal Dropbox space using 1.8 GB of 5.25 GB
    Regular files (1.7 GB)
    Shared files (131.6 MB)
    Unused space (3.5 GB)
    So the size of the photos I deleted, although showing in Deleted link, was also removed from my used space. There is probably still a lot of backed up data I no longer need so will go through the folders and delete as required. There's some data (131.6MB) that is shared but I am not sure what that may be as I don't have anyone to share it with!
     
    I have really appreciated the constructive help and advice you have all shown me 😀 Being a non tech OAP does make life difficult 🤔

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