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Forum Discussion
Why did all of my files disappear?
A folder that is owned by me and shared with two others is now empty. What happened to all of my image files? How do I get them back?
As I am a basic user, the policy of dropbox says I can only recover the files deleted within 30days as they will be deleted for real!!! Can someone tell me whether this statement is really true or it is just bullshit and I might have chances to let the staff of dropbox to recover them?
That is correct. Basic accounts, or Pro accounts without the Extended Version History addon, can only recover files for 30 days from the date they were deleted. Beyond that they cannot be recovered, even by Dropbox staff.
rjothvas wrote:
... a Basic account that I haven't used in awhile ...
How long is a while? If an account remains idle for more than a year, Dropbox will remove it, which also removes all files from the system.
... and now it's telling mee that it can't find any of my folders, and dropbox made me use InstallerIs it possible that you started a new account, instead of signing into your old one? If the old one had been removed and you installed with the same email address, you would have started a new, empty account.
are my files now all gone? If not, where are they?If you're signing in with the same email address and the account is empty, then it's likely as I described above. Otherwise you can try checking the Events page and Deleted Files to see if the files are there, or see if it lists what happened. If both pages are empty (aside from anything new you've done), then you're in a new account.
I am missing a massive amount of files. All my folders are still in place but they are ALL empty and my Dropbox folder on my Mac is empty as well because they are synced.
I am soon screwed! I really need these files and thought Dropbox was a great way to have files on my hard drive and in "the cloud" and now I have NOTHING and can't seem to get connected to anyone at DB.
I will obviously need a different solution moving forward but that doesn't help me find the 2TB of files I lost!
I have experienced the same thing.... at least 50 folders still remain on my computer, but the contents of my folders, which were hundreds of files, disappeared!!! I had not made any changes to my account and i do not share my computer files with anyone... countless hours and lots of hard work wasted!!!
- Daphne
Dropbox Staff
Hi there Nanalin1, I'm really sorry to hear about this!
Could you take a look at your Events page here to see if you can locate any deletion events or anything that would explain what you're experiencing there?
If the files have been mistakenly deleted, can you try restoring the files with the steps outlined here?
If you get any errors in the process, please send me a screenshot (excluding any personal info).
Let me know what you find!
