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Forum Discussion
Why are my PNG backgrounds not transparent when I upload them to Dropbox?
I had several files (mostly logos) that had a transparent background and they all have white solid backgrounds now. I have no clue what happened but it is causing me serious issues.
Dropbox is not editing your files... it is generating a copy of the file that does not include transparency and displaying that as a "preview" of your file to improve load times on their website.
Dropbox creates the image shown in the center which includes a white background. This means that dragging and dropping this image, or right-clicking and selecting "save image as..." will result in you downloading the Dropbox preview version. HOWEVER, if you use the "Download" button on the top right of the page, you will download the un-edited version of your file.
The problem is that while this change may have shaved a fraction of a second off page load time, it seems to have screwed up a lot of people's workflows as a result. I think Dropbox needs to consider changing it back or at least find ways to ensure these common workflows result in the desired outcome.
Same for me. Here's the link. The hat was a transparent PNG but now has a white BG.
https://www.dropbox.com/s/e9sda4jrvj7fc3p/hat.png
The PNG uploaded is now 24 bit, which means no transparency. The original was 32 bit, with transparency.
This is happening to me too, this is causing problems for my business :(
- Mark
Super User II
As has been said Dropbox simply cannot edit files, so you may wish to look at how they are being edited and uploaded. What applications are you using for that?
Mark wrote:
As has been said Dropbox simply cannot edit files, so you may wish to look at how they are being edited and uploaded. What applications are you using for that?If the PNG files are being saved from Photoshop, there are several things going on. First, if there is a white layer in the backgroung where the layer is turned off in Photoshop, the white layer is still there but not visible. I'm guessing that while Dropbox doesn't "edit" the file, the layer gets flattened with the visible layer and the resulting file is combined. Not ALL applications support transparent PNG files unless the file itself is devoid of any "invisible" (there, but layer turned off in Photoshop) layers that might become visible if the application cannot distinguish between a layer that is visible and a layer that is not. Always advisable to take any invisible layers to the trash.
I use PNGs with drop shadows and bezels all the time in many different applications, and I always remove any non-visible layers. I have not tried uploading such files to Dropbox (yet) but intend to, to see if removing any extraneous layers helps.we are talking about files found on the internet and also personal files.
as far as I know, when saving a PNG file, Photoshop doesn´t save layers. That happens if you save a PSD file.
I mentioned in my previous post: DropBox PREVIEWER can´t show the image with transparency, but not only that, it really changes the file. And when you save FROM THE PREVIEWER, even saving as a PNG, it loses the transparency. Saving directly from the files list, without previewing before, works fine.
Has anyone found a solution to this?
I can download each png as needed and they remain transparent. But I would like to drag and drop (directly from dropbox) into photoshop if possible. Does anyone know how to do this?
I too am having a similar issue. While on my computer, the backgrounds of the png files I created through mac powerpoint are transparent. When I upload them to google drive or other image hosting websites, the background remains transparent, but when I upload them to dropbox, the background turns white. Below is an example of an image before I uploaded it to dropbox and after I re-downloaded it from dropbox (The problem begins as soon as I upload it, apparent from the background appearing white on all dropbox-generated image links, displays, etc.).
If it is not dropbox causing the problem, what else do you think it could be?
I have just realised the same problem!
Checked many scenarios and it happens only inside Dropbox.
Before uploading, and after I download the same file from Dropbox, it has a transparent background as intended.
However, while in Dropbox it is always showing up ith white background, both in the Dropbox Preview and if I open a shared Dropbox link with another application such as Chrome Browser.
