We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Kent Wong's avatar
Kent Wong
New member | Level 2
2 years ago

Why All my files in shared folder are corrupted?

I haven't use my dropbox for a years, I found that all my files in shared folders are corrupted while I recently want to download those files. No matter the file type is, xls, jpg, mp3 and whatever, all corrupted, please tell me what can I do to recover it?

    • Kent Wong's avatar
      Kent Wong
      New member | Level 2

      Some of the files had not been edited for 10 years ago, but also corrupted.

    • Kent Wong's avatar
      Kent Wong
      New member | Level 2

      I have tried your suggestion, but no previous version can be available........also I have tried it no matter on phone, on PC and on web dropbox, same result was given. The files are the so important to me as they are the record of my wedding day. 😞

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!