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Forum Discussion
We're missing folders from 2024 and we can't find them anywhere.
We are a small group of volunteers who run peer support groups for people with chronic conditions. All of our folders/files from 2024 (except the few files that were not in folders) have disappeared....
Rich
Super User II
Super User II
APSN wrote:
All of our folders/files from 2024 (except the few files that were not in folders) have disappeared. ... They are not in the Deleted Files bin.
Have you checked your Events page?
Thank you for your reply. Yes, we have checked that, but it still only goes up to 2023 unfortunately.
- Nancy
Dropbox Staff
Thank you for your reply Nancy. Yes, the folders are shared with others, but they can't see the 2024 files either. This means that any new participants for 2024 have been lost and we are quite concerned.
- Mark
If others cannot see the folder my guess here is whoever is the owner of the Share has unshared it.
What do people see at www.dropbox.com/share ? Can you rejoin anything from there.
Thank you for your help Nancy. We only have the one email account and yes, we have checked the Shared tab. The weird thing is that there is a recently created file that has appeared in our records. That is the only file we have for 2024.
- Nancy
Apologies if you’ve already mentioned this above, APSN, but did you also insert the names of the missing files in the search bar (at the top part of www.dropbox.com) and there are no results showing?
If not, the only other thing we can try is to log a ticket for you and see if we can find something on our end; I can’t guarantee much, though.
