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Forum Discussion
Unable to attach as a file
I have been using Dropbox for several years now and up until last week I had 2 options when trying to send my files via email: attach as a file or upload a link. I no longer have the “attach a file” o...
- I've just tested the issue you've described and this seems to be an issue with Outlook, not Dropbox, as Dropbox doesn't control that process. Microsoft created the process of attaching files from within Outlook. They simply use the Dropbox API to do it. In fact, Dropbox doesn't even need to be installed on the device.
You'll need to reach out to Microsoft for assistance with this.
I’m experiencing the same problem for a couple of weeks now when I send emails from my iPhone or my iPad using Outlook.
Previously when I wanted to attach a Dropbox file to an email I clicked on the “clip” icon, selected the file I wanted to share and once it opened on screen I had 2 choices at the bottom: one was to add the file as an attachment and the second choice was to include a link to the file. Now I don’t have a choice. In other words, I can only include the link, which for some people is not so practical. Especially elderly clients who don’t trust links even if they see they are coming from a well known source. I’d love to have the choice between attachment and link again, please!
Ps: The problem only occurs when I use Outlook. If I send emails from Mail the files can be attached without any problems.
Previously when I wanted to attach a Dropbox file to an email I clicked on the “clip” icon, selected the file I wanted to share and once it opened on screen I had 2 choices at the bottom: one was to add the file as an attachment and the second choice was to include a link to the file. Now I don’t have a choice. In other words, I can only include the link, which for some people is not so practical. Especially elderly clients who don’t trust links even if they see they are coming from a well known source. I’d love to have the choice between attachment and link again, please!
Ps: The problem only occurs when I use Outlook. If I send emails from Mail the files can be attached without any problems.
