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jjbunn's avatar
jjbunn
Helpful | Level 6
5 years ago

Total size of files and folders differs between Mac and PC/Dropbox.com

I have three machines fully synced with my Dropbox account. Two are Windows desktops, which both show a total size of my Dropbox folder as 590 GBytes. Dropbox.com also shows my account using 590 GByt...
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  • jjbunn's avatar
    jjbunn
    5 years ago

    Hi Walter,

     

    Thanks. The Archive.zip file I showed you as an example, when viewed in Windows Explorer (as per the image), shows a size of 6.451 GBytes, whereas from the Command Prompt it shows:

     

    03/19/2020 03:06 PM 6,606,457,840 Archive.zip
    1 File(s) 6,606,457,840 bytes

     

    ... which agrees exactly with the size on the Mac:

     

    -rw-------@  1 julian  staff  6606457840 Mar 19 15:06 Archive.zip

     

    So, my conclusion is that the Windows Explorer is displaying the size based on units of 1024 bytes per kByte :-) I guess I should have known that!

     

    Thanks for your help.

     

    Julian

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hi jjbunn; welcome to the Community!

 

I'm assuming that the desktop app on all of those devices is reporting to be 'up to date' - right?

 

In that case, I'd suggest checking if you've somehow enabled hidden files on the affected machine and if this space is taken up by the cache folder.

 

Let me know what you find!

  • jjbunn's avatar
    jjbunn
    Helpful | Level 6
    5 years ago

    Hi Walter,

     

    Yes, all three machines show the Dropbox folder as "Up to date".

     

    I did already check the .dropbox_cache folder on the Mac: it shows only a few MBytes.

     

    What are "hidden files", and how can I check if they are enabled?

     

    Thanks :-)

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Thanks for following up on this jjbunn!

       

      You can check our dedicated guide to see how to enable/disable hidden files on your computer while I'd also check for files/folders containing any characters that might be incompatible with Windows OS which would eplain why these aren't syncing to your Windows devices but they do on your Mac. 

       

      Another possible cause here would be different selective sync settings across your devices, but you mentioned that all devices are fully synced so I don't think this is the culprit here. 

       

      In any case, please keep me posted on your findings!

      • jjbunn's avatar
        jjbunn
        Helpful | Level 6
        5 years ago

        Hi Walter,

         

        On further investigation, it seems that many of my files, while supposedly identical between the different machines (Mac and Windows) are marked as significantly larger on the Mac than on Windows. The files that are larger are typically zip archive files. As I have many of them, the differences add up. This is very puzzling. I can provide an example if it's useful.

         

        Julian

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