We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

fatslothz's avatar
fatslothz
Explorer | Level 4
2 years ago

The video transcription is not in English

I've tried the transcription function on 2  english videos but the resulting transcripts are not in english. Even the closed captions are not in english and there is no option to change language of t...
Edit
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi fatslothz, thanks for bringing this to our attention.

 

What language is the transcription appearing in?

 

Does it occur on all your videos? What region are you based in?

 

This will help me to assist further!

fatslothz's avatar
fatslothz
Explorer | Level 4
2 years ago

Hi Jay, I'm based in Asia, the transcription appears in Malay and this happens to all of the videos I have uploaded.

  • SufyanBMA's avatar
    SufyanBMA
    New member | Level 2
    7 months ago

    hello. did you manage to change the language to English? thanks in advance.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      Hey SufyanBMA - sorry to jump in here, but I wanted to check if you're still having issues with this.

       

      If so, could you provide some additional information or screenshots so that we can make sure we're on the same page?

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!