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Forum Discussion

ronlw's avatar
ronlw
Explorer | Level 3
2 years ago

The tool bar is missing on my device.

I have lost the tool bar across the top where I could move, copy, delete files etc

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hi ronlw, how are you today?

     

    Does this happen inside your Dropbox folder specifically, or generally on your device? 

     

    I suggest that you restart your device, and see what happens. 

     

    Keep in mind that you might have changed the settings, and hidden it, however in this case and even though I'd love to guide you, it's important to note that it is outside the scope of our support, since this might be an OS issue. 

     

    I hope this clarifies. 

    • ronlw's avatar
      ronlw
      Explorer | Level 3

      I closed, opened, uninstalled, reinstalled. Not sure what else to do

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hi ronlw, is this behavior taking place only inside your Dropbox folder? 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff

      Hey ronlw, sorry to jump in here, but could you send us a screenshot showing where you used to see your toolbar before?

       

      I'd like to have a visual of the issue, so we can guide you better!

      • ronlw's avatar
        ronlw
        Explorer | Level 3

        so here is a screen shot of what it did look like and what it does look like.

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