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Collaborator | Level 9

2 months ago

The text disappears from my search bar on the website while I'm typing.

Using the site version - the text I enter will disappear halfway through what I'm typing and I have to clear out the bar and start over. Happens to every user on my team and did not used to be like ...

dropbox business

Web

epco

Collaborator | Level 9

2 months ago

I captured it happening on my cell phone so apologies for lack of quality but you can see the text initially typed disappear in the video at below Dropbox link. Thank you.

[removed so as to protect the daily limit for data sharing]

Nancy

Dropbox Staff

2 months ago

Thanks for the screen recording, epco! Appreciate it.

I’ve removed the shared link from the forum, so that it doesn’t cause any possible issues with your account’s daily bandwidth, but I understand what you see indeed.

As an extra test, I’d like you to clear your Chrome browser’s cookies and cache and disable any add-ons/extensions.

Are all of your team members experiencing this on different browsers, as well?

Since this is an odd issue indeed, I’d like us to isolate it as much as possible and see what may be happening.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

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typing.","id":"message:820310","revisionNum":2,"repliesCount":13,"author":{"__ref":"User:user:489129"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001013"},"conversation":{"__ref":"Conversation:conversation:820310"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:820310"},"body@stripHtml({\"truncateLength\":200})":" Using the site version - the text I enter will disappear halfway through what I'm typing and I have to clear out the bar and start over. Happens to every user on my team and did not used to be like ...","body@stringLength":"370","rawBody":"

Really annoying and time consuming to do everything twice. Not sure what caused the behavior change but please fix this issue.

","kudosSumWeight":1,"postTime":"2025-01-31T08:17:25.169-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:dropbox business","text":"dropbox business","time":"2022-10-25T07:42:00.782-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Web","text":"Web","time":"2020-01-27T07:00:15.930-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:820310_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":92},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:820310":{"__typename":"Conversation","id":"conversation:820310","solved":false,"topic":{"__ref":"ForumTopicMessage:message:820310"},"lastPostingActivityTime":"2025-03-07T02:44:25.154-08:00","lastPostTime":"2025-03-07T02:44:25.154-08:00","unreadReplyCount":13,"isSubscribed":false},"ModerationData:moderation_data:820310":{"__typename":"ModerationData","id":"moderation_data:820310","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:820310_2":{"__typename":"Revision","id":"revision:820310_2","lastEditTime":"2025-01-31T09:08:38.232-08:00"},"ForumReplyMessage:message:820954":{"__typename":"ForumReplyMessage","id":"message:820954","conversation":{"__ref":"Conversation:conversation:820310"},"author":{"__ref":"User:user:1446775"},"revisionNum":1,"uid":820954,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001013"},"subject":"Re: The text disappears from my search bar on the website while I'm typing.","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:820954"},"parent":{"__ref":"ForumReplyMessage:message:820937"},"body":"

Thanks for the screen recording, epco! Appreciate it.

I’ve removed the shared link from the forum, so that it doesn’t cause any possible issues with your account’s daily bandwidth, but I understand what you see indeed.

As an extra test, I’d like you to clear your Chrome browser’s cookies and cache and disable any add-ons/extensions.

Are all of your team members experiencing this on different browsers, as well?

Since this is an odd issue indeed, I’d like us to isolate it as much as possible and see what may be happening.

","body@stringLength":"863","rawBody":"

Thanks for the screen recording, ! Appreciate it.

I’ve removed the shared link from the forum, so that it doesn’t cause any possible issues with your account’s daily bandwidth, but I understand what you see indeed.

As an extra test, I’d like you to clear your Chrome browser’s cookies and cache and disable any add-ons/extensions.

Are all of your team members experiencing this on different browsers, as well?

Since this is an odd issue indeed, I’d like us to isolate it as much as possible and see what may be happening.

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I captured it happening on my cell phone so apologies for lack of quality but you can see the text initially typed disappear in the video at below Dropbox link. Thank you.

[removed so as to protect the daily limit for data sharing]

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I captured it happening on my cell phone so apologies for lack of quality but you can see the text initially typed disappear in the video at below Dropbox link. Thank you.

[removed so as to protect the daily limit for data sharing]

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