The account appears to have been deleted without a warning.
Hello,
I hope someone can help. I have had a dropbox account going back many years, and have been using it to upload family photos (and camera uploads automatically from my phone). In October last ...
Literally the same thing has happened to me. I've logged in and I have zero images or folders. Could this be a Dropbox error if there are several people getting the same thing? I'm baffled and completely gutted. You can't seem to be able to get hold of anyone at Dropbox either. What can we do? There's got to be a way?
Thanks so much. Was logged in maximum 2 weeks ago, but think I even downloaded an image last week. The app on my phone is also showing no photos or files?
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Hello,
\n
I hope someone can help. I have had a dropbox account going back many years, and have been using it to upload family photos (and camera uploads automatically from my phone). In October last year, I received an email saying my account had been downgraded as a payment for my plan hadn't gone through—but my inbox is a mess, so I only just saw it this evening.
\n
The email said it was downgraded but that my files hadn't been deleted. There was nothing about deletion. However, when I logged in tonight, it's like a brand new account... No files at all, no event/account activity.
\n
Has anyone had a similar situation? I'm so frightened that I've lost everything, as this was my backup. I don't know what I'll do if I can't recover my files. That's my wedding, my deceased family members, my whole life going back to 2012...
\n
Any assistance at all would be so appreciated. Thank you in advance!
I hope someone can help. I have had a dropbox account going back many years, and have been using it to upload family photos (and camera uploads automatically from my phone). In October last year, I received an email saying my account had been downgraded as a payment for my plan hadn't gone through—but my inbox is a mess, so I only just saw it this evening.
\n
The email said it was downgraded but that my files hadn't been deleted. There was nothing about deletion. However, when I logged in tonight, it's like a brand new account... No files at all, no event/account activity.
\n
Has anyone had a similar situation? I'm so frightened that I've lost everything, as this was my backup. I don't know what I'll do if I can't recover my files. That's my wedding, my deceased family members, my whole life going back to 2012...
\n
Any assistance at all would be so appreciated. Thank you in advance!
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Literally the same thing has happened to me. I've logged in and I have zero images or folders. Could this be a Dropbox error if there are several people getting the same thing? I'm baffled and completely gutted. You can't seem to be able to get hold of anyone at Dropbox either. What can we do? There's got to be a way?
","body@stringLength":"326","rawBody":"
Literally the same thing has happened to me. I've logged in and I have zero images or folders. Could this be a Dropbox error if there are several people getting the same thing? I'm baffled and completely gutted. You can't seem to be able to get hold of anyone at Dropbox either. What can we do? There's got to be a way?
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Hi Greg,
Please download the wireshark pcap file from below link.
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Thanks! We'll look into it.
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sundares80 I had the team look at this, but unfortunately, this dump appears to only contain the WiFi frames. Can you instead share a dump with the actual data (TCP + TLS frames) so we can inspect that particular alert, like shown in the earlier screenshot? Thanks!
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Greg-DB, Do you think they are so stupid not to understand what's on the screen and what they send (if they are, no any chance)? As I said, they just try push the case away, while demonstrating something is doing.
The only way is sundares80 to reproduce it and send the results. One advice received there and ignored sound good though:
... you can change the target to a Dump HTTP server (google for it, e.g. see https://httpdump.app/) and check the log there.
...despite of possible TLS issue cannot be reproduced in such a way, but may be confirmed at least if any at all or completely rejected.
sundares80, Try do the same what your TI supported is doing (or is trying at least). Catch the packets flowing between Dropbox and your device while using Wireshark. To filter only packets needed, put in the filer something like ip.addr == 162.125.80.19. The IP address is from the screenshot (just for the example), but make sure it's the actual one at the time of meas.
Good luck.
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Hi Greg,
Below is the answer provided by TI
no. we can't. I was using an air sniffer log where the TLS content is encrypted.
On the application side you can only publish the socket payload (i.e. if you print the data passed to sl_Send - it will include the HTTP content) but not the entire TCP/IP packets (i.e. it will be text file with http text and not a pcap file). I think one of our customers already provided this to them.
I'm quite sure they can capture the connection log on their server
As per my knowledge, the issue is not with the HTTP (curl request/response). Dropbox servers have some latency with the TLS handshake. Did you upgrade https certificates with different cipher suits?
Regards,
Sundar
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sundares80 Unfortunately this isn't something I can just retrieve from logs on our side. If you don't have a sample showing the issue you can share, please share specific steps, e.g., using curl, to reproduce the issue so we can investigate it that way. Thanks!
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In meantime, I reproduced the issues sundares80 observes. Yes, despite they are minor deviations, but there are such that appear regularly (regular is maybe not the most correct). Most of the regular clients (including curl, web browsers, etc.) ignore such types of errors, but using diagnostic tools (openssl test suite, for instance) they can be seen. Wow, they appear pretty often - at least once per every 2~3 API calls (in my case). Some very sensitive client may confused (most probably that's why TI clients fail).
Interesting thing, that I noticed, is when higher level error appears (broken API call formatting and so on), encrypt errors are almost missing. For correct API calls, they are raining though. 🤷 I hope this can show some trace to possible reason.
Again minor (almost invisible) bugs, but existing! Just try inspect with openssl. They appear inconsistently, but often enough to reproduce.
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Здравко Thanks for the note! I'll ask the team if they can look into it that way.
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The account appears to have been deleted without a warning.","moderationData":{"__ref":"ModerationData:moderation_data:829408"},"body":"
Clairecoxwrote:\n
Could this be a Dropbox error if there are several people getting the same thing?
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No it isnt.
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Clairecoxwrote:\n
m baffled and completely gutted
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\n
How long ago did you last log in? Was it over 12 months?
You can't seem to be able to get hold of anyone at Dropbox either.
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www.dropbox.com/support will let you log a ticket BUT you must do it while not logged in, even to here. So use an incognito window.
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Thanks so much. Was logged in maximum 2 weeks ago, but think I even downloaded an image last week. The app on my phone is also showing no photos or files?
Super User II
